German Doner Kebab Reviews Summary

Food Quality

Pros:

• "The food was really good."
• "The beef one was amazing."
• "The food came out so quick and was absolutely delicious."
• "Spring roll with beef and chicken both are super tasty recommend."
• "Really good food, and love the sauces that come in the pot."
• "Food is excellent. Love the Kebabs. Especially the bread which is so much better than the regular pitta you get in other kebab joints."
• "Hands down the best kebab I've eaten for a long time, really well made and full of flavour."
• "Great doners as you can get in Berlin, not spice as there but very tasty."

Cons:

• "I wasn't so keen on the chicken."
• "Seems like the quality of the food has changed quite a lot."
• "The food arrived late it was stone cold."
• "The cheese on fries didn’t taste good at all."
• "Food only has an appearance and the taste is not good!"
• "Now kebab just a mound of cold meat."
• "The beef doner tasted and smelled like live Cow!!!!!!"

Customer Service

Pros:

• "The customer service was spot on."
• "We were served by Patrick and he was very friendly and welcoming."
• "Today the customer service we received from Patrick and the other staff members was wonderful!"
• "We met Hussain (The manager) at Maidstone branch he was so kind and caring towards customers."
• "Staff were really friendly and helpful too, with it being our first ever visit."
• "The staff was really helpful."

Cons:

• "The man on the front desk doesn't know even how to talk to a customer."
• "Terrible staff no masks during covid when handling food."
• "Staff were rude giving V hand gestures to my partner."
• "Hated it here. Everyone was moody."

Pricing

Pros:

• "From the outside, this restaurant looks expensive. Was pleasantly surprised when I ordered the food and it was quite reasonable."

Cons:

• "The prices seem to have escalated too."
• "Very poor service and food. Shameless manager."
• "Really bad portion size literally less than a kids meal for about 9 quid."
• "We had the doner burger, which was overpriced to be honest."

Cleanliness

Pros:

• "The place was spotless."
• "The restaurant was absolutely spotless and tables cleaned really quickly."
• "Nice and clean, high-quality single-use forks and single-use wet cleaning towels to each meal makes you feel safe."

Cons:

• "Fries came with hair in it."

Experience

Pros:

• "All in all we had a lovely meal here and would definitely keep coming back!"
• "It’s amazing experience as usual at German Doner."
• "Great food, good service and very clean restaurant, box meal great value for money."
• "Had a great time. All the staff were friendly and attentive."

Cons:

• "The only item that was warm was the Pepsi."
• "Worst takeaway meal I’ve ever had simply awful."
• "A black spot on high street."
• "Overall it was largely uninspiring to the taste buds."

Management

Pros:

• "It was that kind gesture that German doner is our top priority to visit for halal yummy food."

Cons:

• "Will report their service to the head office too."
• "Manager not helpful."

Ambiance

Pros:

• "Beautifully interior and comfortable."
• "Loved the atmosphere."

Cons:

• "Restaurant is not as good as it looks."
• "Lights are too bright inside."

Speed of Service

Pros:

• "The food came out so quick."
• "Quick service."

Cons:

• "The food arrived late."

Portion Size

Pros:

• "Box meal great value for money."

Cons:

• "Really bad portion size literally less than a kids meal for about 9 quid."
• "Portion size has gone so much smaller."