"Stunning location next to an 800 year old Ceder tree!"
"Beautiful place and grounds! Lovely fireworks displays that bring lots of joy if you happen to catch them."
"The venue and grounds are stunning and there is plenty of space for guests to mingle, dance, drink and chat."
"Beautiful setting with very well kept grounds and well maintained buildings."
Cons:
"We went for Christmas illuminations and was severely disappointed."
"It claims to be wheelchair friendly but the paths are thick with mud, there's no mats or even stones to try and combat the mud."
"It took less then 15mins to walk round and that was because we were slowed trying to get our feet out of the mud."
"I was met at the driveway by a lady who told me it’s private grounds and I need to go away."
"The route was not even signposted, we ended up in a car park near the kitchen for the hotel and had to ask!!"
"We went for a Xmas light Display. It was OK, not for £60 though. Complete rip off!!!"
"Toilets were not cleaned or sanitised at all from getting there at 1pm till left at 12pm ran out of toilet paper."
Accommodation
Pros:
"The rooms were sanitised before arrival."
"Our room opened to a well kept pond."
"Room was lovely, though a bit dusty in places."
"Rooms: Stay in the room was good. It’s clean, well stocked with coffees and teas."
"The rooms were clean and well presented."
"Rooms were clean with good amenities."
"Rooms on site for ourselves and our guests which were clean and comfortable."
Cons:
"Essentially it felt more like university accommodation than wedding accommodation."
"The main abbey area is charming but the bedrooms leave a lot to be desired."
"The accommodation is barely fit for purpose for the price of £80 a night."
"It is quite obvious that at some point they have chopped the rooms by half to make more rooms in the Coach House block."
"The rooms in the coach house are due a renovation but for the price, it was good value that I couldn't really fault."
"The rooms in the Coach House however were tatty and dated."
"Awful room - tiny, pokey, hard to even turn around in the bathroom without knocking things over."
Staff & Service
Pros:
"The staff were fab, really good people skills!"
"All the staff are so friendly and welcoming."
"The staff are very friendly, capable and accommodating for your needs."
"Food was really good and the staff couldn't do enough."
"The staff were polite and helpful."
"The staff is exceptional. Very supportive."
"All the staff were friendly and attentive and could not do enough for the guests."
Cons:
"Attended my work’s Christmas Party here last night, and I can honestly say I’ve never been to such a badly managed (from the venue side) event before."
"Staff had no clue about anything very poorly run."
"Sub standard service, was in the noisy tent with the air drier going to keep warm."
"The service was so slow, everything wasn’t finished until nearly 11pm."
"I called and emailed the managers on day one of receiving the fine and 15 days later the main manager still hadn’t contacted me back."
"Terrible customer service."
"Rude management."
Food & Beverage
Pros:
"Food was good but the tea we was originally given in a big pot with only one tea bag and the water was luke warm."
"Evening meals fabulous. Breakfast excellent."
"Absolutely fabulous place, clean, warm and welcoming with great, smiling and helpful staff."
"Food was also to a high standard and portions were a good size!"
"Chef makes a fantastic breakfast."
"The food was amazing during the wedding breakfast."
"Food was excellent."
Cons:
"Gorgeous building & setting for a wedding, but evening 'fayre' so sadly & typically disappointing: bowls of frozen spring rolls & Chinese parcels."
"Shame we couldn't get anything to eat or drink in the evening we checked in the kids were hungry."
"I ordered the vegetarian main, and gave them my food intolerances, when my food arrived I couldn’t eat it because it contained what I can’t eat."
"I don't know what it is about modern cooking or what idiot decided we should eat raw food but when I sat down to eat a Christmas dinner, the last thing I expected was warm, raw broccoli and French beans and crinkly cabbage."
"Was given food that was not gluten free for one guest. Was told it was."
"After many years having to eat gluten free, I know the difference. Very disappointing."
"The meal itself was ice cold, with over an hour wait between each course."
Facilities & Amenities
Pros:
"Also a work station Tes and coffee making facilities...or you could use the coffee machine by the entrance..free of charge.."
"Coffee stations in strategic areas of the centre and easily accessible."
"An excellent place to host any corporate events for training."
"Meeting rooms are well lit and many breakout rooms available for small groups."
"Beautiful grounds, a good selection of meeting and function rooms and reasonable rates."
"The grounds and the public areas of the building were well maintained."
"The bathroom has a walk in shower and a basin and toilet.."
Cons:
"The carpets in the coach house corridors are filthy and stained."
"The furniture in the room was looking tired and aged but was functional."
"It felt like we were sitting in a walkway that was drafty and did not provide the calm ambience previously experienced."
"Because of this the bar and restaurant were closed."
"The latch was broken on the window, and the toilet took about 10 mins to refill the cistern after flushing once."
"Even aside from the structure, basic touches were missing e.g. Our room only had one cup for tea or coffee."
"Tv was poor quality, remote didn't work & no replacement."