Newfold Farm Reviews Summary

Staff and Service

Pros:

• "Staff were very helpful and knew alot about the local area."
• "I was greeted by friendly & efficient manager who was quick to help throughout my stay."
• "The staff were so welcoming and helpful and greeted us with smiles."
• "Everyone we met was very friendly and staff very helpful."
• "The staff are helpful and friendly and the facilities are good."
• "Very friendly and helpful staff. We had to stay 3 days unexpectedly because of the snow and they were very accommodating and helpful."
• "Staff were all friendly and available to answer questions when needed."

Cons:

• "Their response was: we can sell you some earplugs. Very unsatisfied with this response and will definitely not be returning."
• "The staff were pleasant but didn’t go out of their way."
• "Staff here really ruined the experience for us, so rude with bad attitudes without letting people speak."
• "Staff need to work on customer service and communication as appeared rude at times."
• "Staff seemed stressed rather than friendly, but were not rude."
• "The lady immediately had an attitude and was so rude saying we can’t have a tent with electric."
• "They never brought up us getting a refund for the difference until I said I will be due a refund and she was again rude."

Facilities

Pros:

• "Nice hot showers, clean toilet block, big pitches."
• "The facilities on site were fantastic, which helps when weather isn't so kind."
• "Facilities plentiful and clean, not too far from tent pitches."
• "Plenty of toilets and showers which were free to use and cleaner than some I've seen on campsites!"
• "The facilities were excellent, the views were incredible, the staff were an absolute pleasure and the location was absolutely top notch."
• "The facilities were great, showers and toilets were always clean."
• "Facilities were perfect, good condition showers, toilets & washing spaces."

Cons:

• "Only 4 showers for the whole site, which meant there was a queue as the site was busy and they could have been cleaner."
• "Toilets not maintained regular enough and were blocked."
• "The toilet block was not kept very clean and the cold stone floors and aging fittings plus nothing to put things on in the showers, spiders and lights going out in the middle of showers."
• "Inconsistent shower temperature, although never cold just fluctuating between hot and warm."
• "Showers rubbish, only stayed on 10 seconds so constantly trying to hold the button down and when it went off it was then cold."
• "The toilet block is good BUT it is freezing to have a shower in the colder months."
• "Toilets/showers are very dated and need of a good clean along with an update."

Location and Environment

Pros:

• "Location great for Kinder Scout, Castleton, etc."
• "The location and views from this site are to die for! Sat right in the valley of Edale with lots of hikes within walking distance."
• "The location is fantastic, if you are a walker you have hit the jackpot, as there are fabulous walks from the campsite and you don't need to drive anywhere."
• "Wonderful location, many great walks without having to go anywhere, and close to the station so would work well for a car-free trip."
• "Ideally situated for village pubs and amenities, as well as great access to Kinder Scout to the north and the Great Ridge to the south."
• "The site was perfect location for some lovely hikes including Mam Tor and Kinder Scout."
• "The location is the best thing about this site, for exploring some great walks."

Cons:

• "The lack of privacy, the noise didn't really make it seem like it was time out in nature."
• "Unnecessarily loud, screaming kids, but not the fault of the campsite."
• "The site was very loud at night, groups drinking, until very late - not really the sites fault but maybe a quiet rule after 11pm?"
• "Large groups with lots of noise everywhere!!"
• "A very busy campsite and not many people abide by the no/little noise between 10pm - 7pm."
• "The campsite was extremely busy and it didn't feel like a nature getaway."
• "At night Very loud sheep, trains and on the flight path to Manchester airport."