"Showers were not very hot and at times went freezing cold."
Staff & Service
Pros:
"Staff extremely friendly."
"Both occasions the staff on the phone and in the office were very helpful and friendly."
"The receptionist was extremely welcoming, helpful and friendly."
"Staff were lovely, all ready for when we arrived."
"Staff was really helpful and friendly, even when dealing with out-of-hours issue."
"The staff where very friendly and helpful too someone came to the pitch to explain everything to us after we had checked in and Cheryl on reception was so helpful."
"Staff in the office are super very helpful."
Cons:
"Wasn't informed of local road closure, diversion signs rubbish. My wife asked why we had not been told and got a very snotty response from the man in reception."
"We had an out of hours issue and left a message on the voice mail service but no one responded."
"The only way I never gave you five stars is because of the amount of workers that seem to stay on the site."
"Being located next to a lake, the families of rats were a surprise."
"The only downside was the pod has no openable window or ventilation and it got really hot during the night."
"I did not see even one member of staff after my arrival and did not get any info about the site."
"Other guests had music blaring until 1 am on the Saturday night which kept us up."
Location & Accessibility
Pros:
"A short walk from the campsite takes you to the main road and the bus stops to Reading and Wokingham."
"We used as easy commute to both Chessington world of adventure and London sight seeing."
"Great location in the woods, all the facilities were perfect, short walk to California Park."
"Very pretty campsite, with the added bonus of the county park next door with outdoor pool and play area."
"Great base to explore London, Legoland, Brooklands Motor Museum etc."
"Area, nice lake to walk round. Convenient for visiting Henley and Windsor."
"The location is fabulous for exploring the local areas. London and Windsor are easily accessible."
Cons:
"One thing to note there is a narrow passage way on the entrance to the site."
"Not much grass space, I was in the pod and it was like being in a full car park."
"Roads around the area were closed (no fault of the site) so the bus service was pretty non existent!"
"Some of the parking spaces are tight to get into due to narrow roadways particularly if your vehicle is long."
"Due to location near Heathrow, planes did wake me around half 5 but then that’s expected being so close to London."
"The tent pitches are next to the walking route and every morning at 0530 hrs you get woken by those on the route talking without fail."
"Chalet was stuck in a corner out the way surrounded by hedges right next to the lake with no sunlight."
Accommodation & Comfort
Pros:
"Lovely quiet spot."
"The pod itself was nice too."
"Lovely scenery and quiet location, site well maintained."
"We stayed in a 4 berth camping pod. It Was clean and perfect for our needs."
"The pod was clean inside and more than adequate for our needs... it had good lighting and a smoke alarm fitted."
"The chalet was great, 3 bedrooms, beds were comfy and the campsite is very well located next to the massive playground, cafe and lake."
"Our accomodation was immaculate and no issues over the 3 nights stay."
Cons:
"The mattresses in the pod were very narrow and so hard, I’ve had better nights sleeping on the floor when camping."
"The beds were very hard so I would advise bringing a topper or camping mattress."
"The shower block was disappointing, and there was no seat for clothes or wash bags."
"Underneath the beds in the pods hadn’t been cleaned, it was thick with dust and there was an empty water bottle and other bits and pieces left under the bed from the previous occupants."
"Wooden Bunk beds so unsteady that the 4 people sleeping on them were unable to sleep for the entire week."
"The beds in the pod were very small. I’d stay again but not in one of the pods."
"No toilet so will rethink my accommodation next time and no windows to open to let in the fresh air."