Address: Trevenson Rd, Pool, Redruth TR15 3PL, United Kingdom
Phone: +441209713678
Rating: 3.6
based on 172 reviews.
Service Speed
Pros:
"The food is very good and generally arrives quite fast."
"If you use the self service machines the service is quite good and they bring your order to your table."
"Went to this McDonald's, but we're a bit sceptical because of the 2 star review, went through drive through, was served immediately, food was cooked super quick too."
"The staff here are always extremely happy helpful and prompt."
"Food was very tasty as always."
"Very quick service, compared to Kfc across the road you could eat here 5 or 6 times before you have received one meal at kfc."
"The staff were very polite and speedy."
Cons:
"Got to be the SLOWEST McDonald’s in the world."
"FAST FOOD? Nope. Since the recent refurbishment service has been unbelievably slow."
"Long wait as was using 2 lanes but only taking orders from 1 so sat stationary for 20+ minutes when I received my order it was cold so half of it went in the bin."
"So called fast food. Had to wait in car park for order. 20 minutes later came with wrong order."
"Worst macdonalds experience I've ever had! 45 minutes to get through the drive-through and get food, 2 happy meals, and a large mc crispy meal."
"A 15minute wait for a mc flurry, burnt coffee and fries."
"Good days and bad days. Good if you go in or they aren't serving. But most time I go I have to wait ages in the waiting zone for food."
Staff and Service
Pros:
"Most helpful, understanding, fast and kind staff."
"The staff were friendly and were happy to wait whilst we decided what we wanted and they got our order perfectly right."
"Hardworking and friendly staff, clean and tidy on all my visits."
"The staff here are always extremely happy helpful and prompt."
"HOWEVER, there is the odd staff member who puts the effort in and when we arrive, we are greeted politely with smiles and our order is sometimes done right- and done GREAT at that!"
"The staff are brilliant and will cater to your needs."
"Amazing staff! Visited for a late breakfast on the 09/08/21 @10.20am, within a couple minutes of being sat down the power cut out and you could hear the staff panic but Jack the manager/shift leader dealt with the situation amazingly and lead his team perfectly!"
Cons:
"One staff in particular, young lad with awful grey hair is the rudest staff member."
"Rubbish service won't return even though I love maccy Ds."
"Awful service, rude staff and waiting over 20 mins for just a chicken nugget happy meal."
"Avoid this McDonald’s (pool) very rude staff and get the orders wrong no apology or anything when confronted about it."
"Not good at all...most the staff are rude an clearly under trained."
"An extremely rude employee snatched it out of my hand and told me she was giving it to someone else."
"It’s clearly the staff don’t check their orders correctly, they should have checkers to double check everything in the bag before they send them out not happy what so ever."
Facilities and Location
Pros:
"Easy to find, has a kids play area, usual McDonalds menu so no surprises."
"The best McDonald's I have seen in Cornwall. Great for young people because of the outdoor gym play area AND awesome tablets for kids to play on inside the restaurant."
"Lots of available seating, friendly efficient staff and a clean welcoming environment."
"Their seating areas are quite big if you are bringing the whole family."
"Good clean toilets."
"The restaurant seemed clean, which was good to see as it was bustling with the recently finished school children."
"Restaurants generally clean and tidy."
Cons:
"Half the car park full of people waiting for their orders."
"Firstly, if you're driving there watch out for the pot holes/meteor craters in the car park."
"Pollution around the drive thru I would guess is way above legal and safe limits but this isn't McDonalds fault it's just the location."
"Chaos getting into the carpark, two digital order screen's not working."
"4th time recently that I've arrived around 15 minutes before closing on my way home from work to find doors locked and drive thru coned off."
"Watched dreadful things including the floor cleaning guy cleaning tables and chairs with the same floormop that he used to clean toilets."
"Worst of all the daughters Oreo McFlurry had a hair in it."
Order Accuracy and Quality
Pros:
"My fries were piping hot! Not something you get from a lot of mcdonalds I can tell ya!"
"Their coffee is definitely one of the best coffees I have ever had!"
"Food was very tasty as always."
"Foods good, cheap."
"Food is always tasty, if it wasn't, I wouldn't bother putting up with the queue."
"Food is great and served quickly if you're in a hurry."