Asda Livingston Supercentre Reviews Summary

Customer Service

Pros:

• "Got good human service."
• "One of the good things I would say about the store is the staff I have spoken to are always helpful and friendly."
• "The lady at the disabled check out around 11am was absolutely wonderful very professional and friendly."
• "Every time I have been in asda I have had no bother and the staff have been polite and very helpful."
• "Great experience last night in photo dept at Livingston... well done and I hope you get recognition for your brilliant customer service."
• "Tracey is absolutely brilliant behind the till. She makes me feel welcome because I can get into good conversations with her, so 5 stars to Tracey!"
• "Came into Asda today to look for a specific product, the member of staff Kim who I asked for help could not have been more helpful."

Cons:

• "Absolutely disgusting customer service."
• "Rude staff. They added barriers up and wouldn't let me put the way I came in."
• "Their customer service is not going through and when I phoned another department trying to figure out what is going on 24 hours after my order should've arrived i got passed onto their online shopping department who just hung up on me."
• "Absolutely shocking delivery service, my partner ordered Friday for today by 1500hrs contents including birthday day cake and present only to be fobbed of and lied too by customer call line."
• "Very rude service in customer."
• "Rude member of staff at the self service checkout, older lady, very opinionated regarding COVID-19."
• "I was served unpleasantly on many occasions."

Store Layout & Accessibility

Pros:

• "Also have customer toilets (just outside on right)."
• "Perfect to grab anything you may want or need really, practical and the designs are well made for the overall buildings throughout the huge place."
• "A big parking place was available."

Cons:

• "Huge ASDA. Makes you feel lost. Charges for parking which can be claimed back for bills over £5."
• "2 hours Parking timing is not enough when you going with family to use the cafe and shopping at the same time."
• "I don’t like the new layout in the store. The tv/electrical/CD/DVD/Computer section has all been moved from its long known location and merged into long aisles as part of the main store."
• "Bit tricky to get around this store as you have to go in one door and out the other farer away"
• "Visited here on Saturday too find that at least 12 of the disabled parking bays have been removed for the click and collect service too be relocated to here I find this too be not acceptable and not very disabled friendly for those who have a disability"
• "Should offer more assistance for those who are not abled bodied."
• "For the size of the store not enough toilets especially for disabled or for babies."

Product Availability & Quality

Pros:

• "The pizza from Asda kitchen has always been good."
• "Love the pizzas you can get here with the choice of 4 toppings made in front of you."
• "Always well stocked when I visited."
• "Mostly all of the items are fully stocked and available."
• "In-store you will find a large clothing area, and a further large household area, with bedding, candles, home accessories and toys."
• "On plus side they have a good selection of items for sale."
• "A lot better to purchase clothing here compared with other ASDA stores in the Edinburgh area."

Cons:

• "So we paid £9.50 for food that should never have been served to the public in the condition it was in."
• "Basic everyday products consistently not on the shelves or out of stock."
• "Did not find what I needed, even garlic spices, shelves were empty!!"
• "Freezers half empty- shelves half empty- freezer doors broken - empty boxes left on shelves."
• "Poor selection of food."
• "Why is there so many empty shelves no matter what time of day I go."
• "there's not very much stock in this store either so It was pretty poor visit in all honesty"

Checkout & Payment Experience

Pros:

• "Having a bad leg I had to use one of the buggies provided by the store. The checkout lady organised a porter to take shopping to my car absolutely brilliant."
• "I went to shopping and the staff were great and helpful at checkout"
• "Displayed my Blue light card for 10% discount."

Cons:

• "One checkout open at 1800. Queue is 8 deep and no other checkouts are opening."
• "More checkouts closed than open, even at very busy times."
• "The machine didn't accept two different payments of a credit and debit card."
• "Very unreliable self check out!"
• "Hypersensitive self service checkouts. 3 times I had to call assistant."
• "Large supermarket that has decided to close all its standard tills at times to force people to use the self scans."
• "Rude staff and having the self check out for trolleys does not work."

Delivery & Online Shopping

Pros:

• "Someone from store has been in touch, refund has eventually been done today."
• "The usual security Greig was off and his replacement, Said or maybe Sayed from Pakistan, was just as nice."
• "They arranged for it to be cancelled although denied the reply asking me to go in was from their team, rather strange?"

Cons:

• "I ordered FROM asda and booked an Uber east express delivery slot. Just under half my order didn’t show up."
• "Every single time I order a delivery from asda something goes wrong."
• "Waited the entire day for our online shopping which was meant to arrive a few hours late but then never did."
• "Shop itself is okay. Express delivery, which costs £8.5, was late."
• "I've been left with no money and no food. Disabled so rely on shopping delivery companies."
• "Ordered a delivery it came half the stuff missing phoned up spoke to a Pakistani who I couldn’t understand £28 of stuff gone walkabout."
• "Last Saturday We ordered 2 pizzas from Asda Kitchen to delivery asap but we waited delivery for two hours."

Parking & Accessibility

Pros:

• "Parking is free as well from 4 pm to 8 am, also 1 pound for 4 hours refundable on shopping of 5 pound or more in asda."
• "Please note there are now parking cameras, two hours free parking maximum."

Cons:

• "I am visiting the area and wanted to do a week's worth of shopping at ASDA. I have NEVER had to pay to park at an ASDA anywhere else in the UK."
• "It looks as though the Asda car park has now started charging again."
• "Received a parking fine of £40 from Asda car park in Livingston despite ALL the parking meters being out of order that day."
• "50p to park? Its not as if the supermarkets haven't made money hand over fist recently."