Address: 11 Western Rd, Romford, RM1 3RL, United Kingdom
Phone: +441708746529
Rating: 4.2
based on 246 reviews.
Accessibility
Pros:
"Shopping centre on ground floor level. Excellent wheelchair access and lots of well maintained facilities."
"The liberty is big enough to be able to enjoy the shops without getting overwhelmed."
"Liberty being on the high street is also easily accessible if you're walking, taking the bus or the train."
"Toilets on ground floor easily accessible for wheelchairs."
"Nice bright and clean plus modern public toilets which are kept reasonably clean as far as public toilets go."
"The Liberty Shopping Centre is my go-to destination for all my shopping needs."
"Close to the tfl rail station, central for buses."
Cons:
"Floors are awful when it's wet out, I've slipped more than once."
"I have disabilities and don't need to slip and end up with more than my usual pain."
"Biggest failing is the lack of public toilet facilities."
"The lifts to the carpark are slow and dated now, and prone to breaking down."
"Not very big, no car park so you have to find somewhere to park."
"Only downside would be that they like signs or information screens to navigate you as it can be confusing."
"Centre seems nice, but to actually get in is a hard work. SatNav sent us to the service yard twice."
Customer Service
Pros:
"The cleaning staff are the best, they work very hard to keep everything so clean and tidy."
"The liberty security try very hard to make your shopping experience a good one, their customer service is great, and they always look out for you."
"I found both Clinton's and WHSmith staff particularly helpful with my purchases."
"Everyone's friendly and it's the place to go when you want to get all your shopping done."
"Amazing customer services particulary, excellent knowledge and commitment of the store manager."
"The atmosphere is always friendly and the staff are always willing to help."
"The staff working to keep the Centre open were a pleasure to talk to."
Cons:
"No one gives you a nice customer experience anymore."
"This shop is never well stocked and no one gives you a nice customer experience anymore."
"Staff weren't very attentive...didn't want to help me and also told me they're not doing a measuring service even though on every bra display/stand, it says....We are back doing a measuring service!"
"The WE shop next door was quite disappointing as the customer rep created was not listening to me and created footprint on my credit history."
"The 'Savers' store in the liberty shopping centre had the rudest and ill mannered staff I've ever come across."
"Shoping for clothes I found fine, spacious and helpful staff but the food area not so much got a rude person working there."
"Anyways, all the staff and rude and unhelpful and 9 times out of 10 you have building works at the bus stop to get home!"
Parking
Pros:
"Parking facilities located behind asda, also within middle of the complex opposite saphire ice and leisure centre."
"Car park is relatively secured and there are a lot of spaces for both parent and children customers."
"Luckily we found a car park entrance."
"Car park is at a reasonable price but wish they had chargers for EV."
"The parking is really cheap and secure."
"Free 2 hours of parking with £5 spend in Asda or 2 hours in Sainsbury's for a £10 spend."
"Plenty of parking spaces and the cheapest I have seen compared to other centres like Westfield."
Cons:
"Parking not free."
"I do wish there were more parking areas as I never seem to find a place to park and it's a nightmare!!"
"Parking in Romford is often problematic and costly."
"Awful, hate it. Car Park Ticket Machines without card readers??"
"Parking was not really a problem, along with the cost, very good."
"Sunday parking is free and gets full and busy all day..."
"Only critism is that if you are new to the malls you can get confused."
Shopping Experience
Pros:
"A bit crowd on weekends, but with a nice atmosphere."
"Mega shopping centre with various retail outlets and facilities located in the heart of Romford, near the market and train station."
"I was at the shopping centre between 9-10am. Very few customers so easy to move around, see things and get served quickly."
"Highly recommended to visit."
"Always find what you're looking for as the choice of shops is just fantastic."
"This is always a nice place to come and have fun with my friends in."
"It's a great place with almost all the brands you would expect to be in a good shopping centre."
Cons:
"Cluttered with noisy people.. Less shopping more loitering sorts."
"Very annoying how the Mercury and Liberty are different places but are connected together! It is confusing to get to one place to the other."
"This shopping centre has gone from being a busy vibrant place with a variety of shops, to a dowdy place with so many empty shops it is hardly worth visiting."
"Shopping centre itself looks in need of a spruce up after the pandemic."
"The only thing that prevents me giving 5stars is the awful car park!"
"Usually not as busy as Westfield Stratford City so makes shopping quick and stress free."
"This is not the best shopping centre I've been too. It has changed a lot over the years and now a covered indoor centre. Not the greatest range of shops."