Audio Gold Reviews Summary

Staff Knowledge and Friendliness

Pros:

• "Everyone is super knowledgeable and friendly and only wants to get the best result - for you."
• "The owner has a lot of experience with audio and will go out of his way helping you select the perfect system for your room and budget."
• "Really friendly guys, nice vibe. Very knowledgeable!!!"
• "Audiophile temple, Ben and Alex are super knowledgeable and super friendly."
• "The staff is friendly, knowledgeable and most importantly, they love what they do - and it shows."
• "The staff clearly have huge passion for audio and it really shows."
• "Super friendly, honest, patient and incredibly knowledgeable, we’ll be back!"

Cons:

• "I never fail to find the staff arrogant, dismissive and bordering on rude."
• "customer service is TERRIBLE !!! RUDE."
• "I received pretty dismissive customer service, but I could see it was fairly busy with other customers in the shop."
• "ABRUPT! CUSTOMER CARE SERIOUSLY LACKING!!!! MADE ME FEEL UNEASY!!!!"
• "Good selection of equipment in the shop. Poor customer service."
• "He vaguely pointed at a few speakers, then when he'd decided I'd asked enough questions he walked away, pretty much mid-sentence."
• "I WILL NEVER EVER PUT MY FEET IN THIS STORE AGAIN... DOES'NT WORTH THE EXTRA JOURNEY !!!"

Product and Service Quality

Pros:

• "Cleaned two records for me at a great price - one went from crackly to near perfect, the other went from skipping to being able to play right through."
• "Fantastic products, very friendly and knowledgeable service, and a lovely vibe!"
• "Equipment at all price points, also available for rental."
• "They replaced a damaged tweeter while I waited."
• "Thoroughly recommended."
• "Fairly priced second hand and new vinyl and great repair facilities on site."
• "Repaired my amplifier I had previously taken somewhere else and totally messed up, these guys sorted my amplifier."

Cons:

• "The range of vinyl is also not extensive but it's not their core expertise I dont think."
• "Prices are at the top end and I know I could have bought my turntable cheaper elsewhere."
• "It's an absolute bugger to park."
• "little bit of a wait to be served but not their fault - went at a busy time."
• "I was after a video recorder with TBC unfortunately they couldn't help this time."
• "Although they did fix the player they returned it without the power supply I had brought it on with so had to purchase a new one."
• "it was less varierity of items, that I was looking was available at the moment."

Shop Atmosphere and Experience

Pros:

• "A rare 'proper' Hifi shop in London - interesting old kit stacked floor-to-ceiling, some real gems in there."
• "Absolute heaven for a true audio fan- think back to valve amps and high quality record decks, amplifiers and tuners of all the best manufacturers."
• "Visited on my Honeymoon, everyone was incredibly nice and welcoming."
• "Step inside and try on a piece of audio-gold for size and you are (as if by magic) taken to another space and time. A time when audio sounded very very good."
• "An absolute 'Aladdins cave' for Audiophiles and Vinyl lovers alike."
• "Fabulous shop literally crammed with audio equipment from five decades plus loads of new and old vinyl."
• "This is shop as experience, as welcoming second home for wanderers wanting an hour's respite from the outside world, a place to lose yourself in dreams of aural exploration and endless cups of tea."

Cons:

• "Wasn't open at the time that I went at the shop."
• "If you're a casual passer-by looking to vinyl browse and perhaps pick up some low-end commuter headphones, without being challenged on whether youve pre-booked an appointment (in a store that's nearly empty), you may find yourself a bit bemused by the experience."
• "They might look at you funny if you don't know your XLRs from your whatever the other thingies are."
• "I lost my half day to go to the store and back!"
• "Also a small new vinyl section tips a hat at the normal genres and a second hand section that's surprisingly underwhelming and overpriced considering the resuscitation of that marketplace."