The Soho Hotel Reviews Summary

Location

Pros:

• "This hotel is in the heart of Soho."
• "Location is very good, near Foyles (the bookshop), and with many mid-range restaurants nearby."
• "It is situated in the heart of Soho."
• "The hotel is situated in the heart of Soho so close to all the sites."
• "Hotel in the central London. Perfect location."
• "Based in the heart of soho it's perfect for restaurants and shopping."
• "Everything we needed / wanted to see is reachable on foot."

Cons:

• "The entire block around it consists of dirty, garbage-strewn and graffiti-laden narrow streets."

Room Comfort

Pros:

• "The room was incredible, the bed so comfortable."
• "Extremely comfortable and relaxing suite."
• "Our room was super quiet which is what I love."
• "The bedding, bed, furnishing and bathroom were all beyond comfortable."
• "The rooms are large and spacious for a London hotel with great big windows."
• "The rooms are sublime and decorated in the same style as the rest of the hotel and are of course 100 percent clean."
• "Rooms are very comfortable, and relatively large."

Cons:

• "The screening room has a nice audience and comfortable chairs, but there is one irrigating detail that ruined my time - the columns obstruct the view from the last 4 seats on sides in every row."

Service

Pros:

• "The service was truly amazing, and I couldn't have asked for a more attentive and friendly staff."
• "Staff were super friendly and willing to go extra mile to help."
• "Staff are very friendly with the likes of Clive, Euwan, Martin from the concierge."
• "The staff are friendly & extremely professional, nothing is too much trouble."
• "The staff were all very friendly and keen to offer assistance and the food was very tasty indeed."
• "The staff are extremely professional and very welcoming."
• "Staff throughout the hotel were very friendly."

Cons:

• "Terrible service in my opinion at Refuel, unfortunately having missed partner’s dinner off the order so had to wait for both meals to be re-made with no money off the bill given the inconvenience!"

Food Quality

Pros:

• "Food provided was also excellent."
• "Ordered the Chateaubriand and the food was brilliant as well."
• "Had a wonderful lunch, the food was really good and the drinks were even better."
• "The food is very good."
• "The sandwiches & cakes were delicious & the scones were nice & warm, it was the full works including jams & clotted cream."
• "Had the best breakfast ever, the Refuel vegan superfood breakfast bowl, is SO tasty & delicious."
• "The food was great and the staff were very thoughtful and polite."

Cons:

• "Only 3 finger sandwiches, two of the cakes tasted wrong."
• "Only one thing that let's the place down and that's the food. It is not bad by any standards but it is overpriced for what you get."
• "Some the sandwiches that were served are already stale."
• "The muffin sadly was dry and small for £3."
• "Food was ok but again, nothing that would vindicate the prices and publicity surrounding this establishment."
• "Don't get me wrong, the food is excellent, but there is just not enough of it."
• "I went home Very Disappointed and hungry after my 'dinner'...."

Value for Money

Pros:

• "Quality and outstanding value for money in the centre of London."
• "We had a three course meal with sides and wine and very reasonably priced."
• "Very well priced and the service is normally excellent."

Cons:

• "Nearly £7 for a regular cup of tea?"
• "Paying £12 for two 330ml bottles of Meantime Lager AND THEN £1.50 TO OPEN THEM!!!"
• "Ridiculously expensive beer in the bar so avoid that."
• "After paying 800 euros a night in a 5-star hotel, I expect something as basic and vital as water to be free in any reasonable amount that I need."
• "We had to spend £8 on minibar on 2 bottles of water, even though 2 were provided in the room later for free."

Decor and Atmosphere

Pros:

• "The hotel is beautifully constructed and benefits from decorated by Kit Kemp."
• "The decor was so much fun with lots of colour, textures and patterns."
• "It was a delight for the eyes and I loved just being there."
• "The hotel was also beautifully decorated for Christmas which made everything feel extra special."
• "Love the art and interior design very bold and inspiring."
• "The decor is super, and the room that we received (Deluxe) was superb."
• "The decor was thoughtful - lots of art from artists from African descent."

Cons:

• "Fine for a business lunch, but a little soulless for anything more."