Address: 20 New Broadway, London, W5 2XA, United Kingdom
Phone: +442085665500
Rating: 4.8
based on 280 reviews.
Customer Service
Pros:
"From start to finish, David was proactive, super responsive and gave us excellent advice; going above and beyond our expectations for an estate agent."
"Waleed was always available to answer our questions or handle our requests and got back to us really quickly."
"Leah Verasammy, Luke Malik, Rohan Berry and all the team at the Ealing Broadway office of Gibbs Gillespie have been an absolute pleasure to deal with at all times."
"Liam Osborne is best agent I ever met. He is always punctual, well prepared for the viewing and answered our questions professionally."
"Would 100% recommend Leah and the team and would happily choose them again in the future."
"The letting agent that was helping us finding a property to rent has been amazing."
"Great experience with Gibbs Gillespie. I was very impressed by Mariya Filipova at Ealing Broadway Branch."
Cons:
"Multiple people also failed to follow up with us after we visited."
"Finally when I left (break clause ftw) they ignored my emails and the TDS's emails, so I had to pay to validate forms to allow the TDS to forcefully return the deposit to me, after 3 months!"
"The nightmare memories of dealing with Thorgills (now Gibbs Gillespie) came flooding back after arranging a viewing for a property with them."
"Way worse than any experience I've had in the past."
"Instead of the landlord/agent doing something about it I had to chase around the responsibles for about 2 months so the address would be valid after 3 months from when I moved in."
"When you speak to them, they don’t deliver what they promise."
"Don’t really appreciate having to chase the estate agency and resending the same email three times and still not getting a response regarding a flat I had viewed."
Professionalism
Pros:
"Leah's advice was always helpful."
"She always went the extra mile to close the deal and unblock pending stuff. She was frequently in touch will all parties and our solicitors to ensure the sale was in track."
"Rohan Berry at Northfields who was extremely knowledgeable about the local area of Ealing."
"His genuine desire to go above and beyond to help both seller and buyer has been palpable throughout the process."
"Leah managed the sales process excellently, constantly chasing up all parties to ensure the sale reached exchange."
"Leah is an exceptional estate agent. Friendly, trust worthy, very very knowledgable and went above and beyond through the process of buying our property."
"Leah worked tirelessly with every hurdle that we came across, communicating clearly, always only a call away and a calm and reassuring voice of reason."
Cons:
"Very professional bunch of people. Try to avoid if you can!"
"They lied and they ignored emails throughout the tenancy."
"Had a terrible experience trying to work with this agency. They pitched us on an apartment that was in horrible shape and made it seem that it was are only option."
"Do not use them."
"The flat was not registered correctly with the Council and as a result my credit score went downhill."
"This company seems to think it is ok to put their junk mail through people's doors."
"Better communication needed like simple things ‘offer form received thank you, we will let you know the decision’ would take seconds from the lettings team but clearly not bothered."
Efficiency
Pros:
"The flat was rented within 3 days of the listing and achieve a price I was happy with."
"Overall my experience was very positive and a thanks for that goes to Kieron."
"The property advertised (Gordon Road) was exactly how showed in the pictures and matched our expectations."
"Kieron and the rest of the sales team did a fantastic job getting our sale through during a most challenging COVID lockdown period."
"We have been working with this branch for many years and have always worked very effectively and efficiently."
"We sold our property in Ealing with Gibbs Gillespie (formerly know as Northfields) and were extremely happy with the service we received."
"We are very happy with their service and recommend them to anyone."
Cons:
"Five other people viewing the small flat at the same time in addition to the tenants being there."
"I am unimpressed with the 'landlord portal' which is still devoid of anything useful."
"They don’t keep you updated about properties you’re interested in."
"I arranged to view a flat in Ealing. Unlike other agents, no call or message to communicate where exactly to meet or where the correct entrance is."
"Cherry on top, they emailed me a month after my deposit was returned saying my contract would now go on a month to month basis. I had left the premises 4 months ago."
"Getting a response via email is practically impossible."
"Communication was great throughout - the whole team were in regular contact to arrange viewings and provide feedback afterwards."