The Cricketers Beefeater Reviews Summary

Service

Pros:

• "Patrick our server was brilliant, very impressed how he managed to get everything spot on without taking notes of our order!"
• "Service was warm and professional."
• "Fantastic service from start to finish every member of staff were polite and friendly."
• "Excellent service. Everything in place to protect customers and staff from the dreaded Covid 19."
• "Staff friendly. Service excellent."
• "Maz gave us superb service throughout our meal."
• "The staff were so friendly and genuinely pleased to see us back."

Cons:

• "Very bad service, we walked out. Had to ask for someone to take drinks order after 30 minutes and still not had drinks delivered we walked out."
• "Sadly service was lacking."
• "This visit was ruined by very slow service and poor attitude towards general customer service."
• "Service more often than not slow, sometimes abrupt."
• "Service was really good however and am hoping menu choices were to blame for the disappointment."
• "Service was slow - not enough trained staff."
• "Service was very slow mainly due to apparent staff shortages."

Food Quality

Pros:

• "The new menu is very tasty. Had the pulled lamb starter and tandoori burger and enjoyed both."
• "In terms of the food, it was delicious, my burger was cooked to perfection."
• "Managed to get a table for food at short notice and the food was amazing."
• "The food was delicious and steak perfectly cooked."
• "The food was perfectly cooked and made with very fresh ingredients."
• "Just had a brilliant time at our favourite restaurant. Delicious Sunday roast with my family."
• "We had a birthday celebration for my daughter here and the food was really good."

Cons:

• "The place was noisy and no effort to make it feel like a valentines evening."
• "The scrambled egg was cold and rubbery and bacon undercooked."
• "Booked Sunday roast for 6 but very disappointing as beef, lamb and roast potatoes all over cooked even at 13.00, and 4 items not available on the menu."
• "Had the lasagna, always a reliable choice but it tasted very factory made and cloggy."
• "The food took ages to arrive and both burger meals were cold and bland."
• "The roast lamb was like casseroled tough meat chunks - not edible."
• "Tender but tasteless Turkey with some old yesterdays roast potatoes."

Ambience & Cleanliness

Pros:

• "First time at this Beefeater and first restaurant since the pandemic. Very peaceful during my visit. Everyone smartly spaced out around the restaurant."
• "Well first time here since lock down amazing staff great food and drink staff as always are amazing and they have made us feel so safe and looked after."
• "Great ambience, good service. great food, pleasant staff."
• "Nice restaurant ambience. It is handy so we use it regularly."
• "Friendly and efficient staff and a relaxingly pleasant vibe."
• "The booths and round tables are great for bigger parties."
• "The service the atmosphere and the food is first class."

Cons:

• "We were seated in the conservatory area, which was quite full and noisy."
• "Tables and cutlery were sticky even though I saw them being cleaned."
• "And the ladies toilets were disgusting, my wife complained and was met with another terse response from the same staff member without apology."
• "Shown to a table which was sticky and under it there was dropped food."
• "Sadly let down by the ladies loos awful no loo roll the general state was awful, definitely not checked enough."
• "The only downside which isn’t anyone’s fault, there seemed to be a lot of flys which kept landing on the table, plates and cutlery."
• "Better on previous visits. Disappointing."

Management & Staff

Pros:

• "Manager was great with dealing with any issues."
• "Very nice staff and extremely helpful and nice manager."
• "Good staff with low turnover, which makes visiting a pleasure."
• "The Manager was amazing, he picked up on my families sense of humour and played to it."
• "We had a very nice man serving us he made the Birthday meal special and made us laugh."
• "Our waiter was lovely and energetic; constantly on the go to deliver great customer to not only us but everyone else."
• "The manager and his team were terrific, the food was very good and the service fantastic."

Cons:

• "However, last night he was extremely loud and often rude in the way he spoke, including swearing loudly."
• "Very poor management or zero management."
• "Staff and service were awful - members of staff were on duty eating bags of crisps, drinking from bottles, on their phones texting."
• "Our server was helpful and pleasant but the restaurant managers were condescending, rude and worked as little as possible."
• "Welcomed by a manager who did not want any interaction, no smiles and dated service."
• "Rude , arrogant female manager!"
• "Awful experience, (presumed) manager was belittling and inappropriate towards our waitress."