Heald Green Beefeater Reviews Summary

Service

Pros:

• "Pat was such a lovely waitress, even though she was busy she still had a smile on her face & she was extremely helpful."
• "The staff are generally helpful, letting you know if any dishes are unavailable or if there are delays."
• "The staff were friendly, provided a big bucket of water for the dogs, and kept checking on us through the table serving app, great service."
• "Service was exemplary and Olivia was polite and attentive to our needs."
• "Staff great and it was ticking over nice lots of people going in to eat."
• "Natasha was our waitress tonight and I couldn’t have asked for a better server."
• "Special mention for 'manager' Mark for the way he dealt compassionately with couple with whom the lady was suffering dementia type symptoms."

Cons:

• "Service was bit off."
• "this place is very pricey for what you get and the service is very very slow."
• "Let say if you don't mind to wait 30 min for food and then get it cold it is place for you."
• "Waiting staff seemed to base in kitchen/bar and had no idea what was going on in the restaurant."
• "Staff were not very friendly as well."
• "Waited a long time for a table, waited a long long time for food."
• "Very disappointed with the staff, especially gemma, not welcoming at all."

Food Quality

Pros:

• "Starter was lovely, bottle of wine v good."
• "The whole family enjoyed the special treat, and we would come again."
• "All you can eat breakfast for £9.99. Great value."
• "Bacon was over cooked for me, poached egg was nice."
• "I had garlic Prawns they were excellent."
• "Food was great and hot."
• "Food was great and prepared just as we asked for."

Cons:

• "Food look dry and small, not must on the plate for the price your paying."
• "The meal was OK however did not like the waiting and that we received entirely the wrong dessert."
• "uncooked sprouts, lamb like leather not very hot roasters cold."
• "The only decent thing was the chips and the beer."
• "The food isn't what it used to be and portion size terrible for the price."
• "The food that did arrive was awful."
• "The chicken was awful... absolutely hideous."

Value for Money

Pros:

• "We get a family meal with drinks for around £50 because we signed up to the reward club and are always getting sent offers."
• "You get a free birthday meal too!"
• "Exceptional value for money breakfast, very family friendly, great staff."
• "Always lovely, friendly staff & warm welcome."
• "The food is hot and plentiful."
• "Overall excellent value for money."
• "Food was also good and reasonably priced."

Cons:

• "this place is very pricey for what you get and the service is very very slow."
• "Prices are high for a chain pub especially the mixed grill which was £21.00."
• "Our dishes were well over priced and not good value at all."
• "Prices at the Beefeater are not cheap."
• "The steak was well done when it came, the peppercorn sauce came ten minutes later and was not peppercorn sauce more like a sickly gravy..."
• "The Christmas Dinner was horrible, microwaved veg and other sides, cold turkey and rock hard stuffing."
• "The burger was dry, the chips were thin, frozen chips."

Ambiance & Cleanliness

Pros:

• "Coffee warm, Saloon clean."
• "Can watch the planes as it is a very short distance to Manchester airport."
• "Relaxed/ no pressure atmosphere and very quiet when we came in."
• "Food was tasty, hot and general atmosphere although busy was still attentive and not rushed."
• "Greeted well shown a table for two light airy service prompt sunday lunch."
• "The restaurant was spotlessly clean, table service by Olivia."
• "Good enough food. Was quiet when I went. Nice place to eat."

Cons:

• "The overall place was not good dirty tables, plates piled up near the till the toilets were a mess."
• "The tables were dirty and bird pop on the tables."
• "high chair was dirty."
• "The restaurant is really dark and dingy."
• "Everything was filthy."
• "Seats are ripped and it doesn’t overly give you a welcoming feeling."
• "Almost all food which was served to us was tasteless."