Karttrak Cromer Reviews Summary

Staff and Service

Pros:

• "Most staff are friendly but the team is let down by the woman who is unnecessarily rude/abrupt."
• "Fantastic day with these guys and girl great welcome took the family along everyone was so helpful."
• "A very professional establishment with happy, helpful staff."
• "The staff are very friendly and incredibly helpful."
• "The staff are so friendly and accommodating."
• "All staff members were very friendly, helpful and gave support to the first time drivers of our group."
• "The staff and the women running the place were very friendly and informative."

Cons:

• "The woman that runs Cromer Karting ruined the experience by talking to drivers like children."
• "However, regrettably one staff member (the young man in the website clips) was really rude and stroppy regarding our mistakes."
• "The host accused one of my friends of overtaking whilst we were going back into the pit."
• "After wasting our time to race, the staff members rudely started to complain to half of the group."
• "The rude, chavy and dumb children that work here, make this business awful."
• "We found the staff rude, my son went to put his helmet on as per instructions but it slipped from his hands. A female member of staff rushed over and aggressively said you will have to pay for that, snatched the helmet and went to replace it."
• "Good event but run by rude kids, just got back from what was going to be a fun karting session only to have my son sent off for hitting a barrier."

Track and Equipment

Pros:

• "The track has recently been resurfaced and was so smooth to drive on."
• "The karts were also excellent, fast and well maintained."
• "The track itself is also very well maintained, having been resurfaced recently."
• "The karts are always clean & well maintained."
• "Short but very technical distance of the track! Well presented, prepared and maintained go-karts."
• "The track itself was very fun to drive, with a lot of the circuit being flat out, if not near to it."
• "The karts and track were in good condition."

Cons:

• "The experience driving around the track was great. Unfortunately despite not seeing it in the T&Cs, the website or the files sent to me, one of our group was not allowed to take part as they were unable to provide a big enough helmet. No refunds of any kind were given."
• "This meant that everyone paid the same, but some raced less which left these people disgruntled."
• "They only had 8 go carts and our group was 14 people. One of the carts broke and they had no spares."
• "Karts are old and very slow."
• "The only quarrel I had with the entire experience was that the safety video often repeated points, using the same footage."
• "Only thing lacking is maybe a more level car park, a good digger could help."
• "Overtaking is basically forbidden."

Safety and Accessibility

Pros:

• "I'm a Paraplegic (Paralysed from the chest down), but this wasn't an issue as they have a Kart that has been specifically adapted to be operated by hand controls."
• "Their COVID measures are absolutely spot on and the Safety measures in general were excellent."
• "The young men marshalling the track were hot on safety and reacted fast to any spin on track and careful with their use of flags."
• "Safety is a top priority."
• "Really safe and excellent safety brief, far better than just watching a DVD."
• "Very high safety standards."
• "Safety is foremost instructions before and during your Karting experience are simple but precise when followed your time there will be extremely enjoyable!"

Cons:

• "A disappointing outcome and very expensive given the unfair treatment."
• "This meant that everyone paid the same, but some raced less which left these people disgruntled."
• "I have never seen any person be so nasty and threatening to a group of children!"
• "Very disappointing in the way the children were spoken to."
• "Children learn through experience and fun, NOT through intimidation!"
• "If you are going to treat younger children in this way why not have adults only?"
• "She so patronisingly asked/accused my friend of taking drugs."

Overall Experience

Pros:

• "We had an extremely fantastic experience at Karttrack."
• "Fantastic place and people I would highly recommend really friendly and polite very hard working to make everything just perfect for you whether it is just a quick session or a full on corporate experience can't rate them enough."
• "A really fabulous experience. We’ve Karted at a few places but this is head and shoulders above the rest!"
• "Absolutely brilliant facility run by a great team."
• "The whole experience was fantastic!"
• "Absolutely awesome time was had by my boys, big and small."
• "Overall a great experience and looking forward to going again when we next visit."

Cons:

• "A disappointing outcome and very expensive given the unfair treatment."
• "The day was ruined by the staff’s attitude including the owner, there was no compromise or discussion."
• "For this reason, we won't be taking our business to Karttrak again."
• "Such a shame, wont be back."
• "Sadly the customer service skills were seriously lacking."
• "This time we were made to feel extremely uncomfortable by the host."
• "Good event but run by rude kids, just got back from what was going to be a fun karting session only to have my son sent off for hitting a barrier."