Tessa Stevens Health & Beauty Clinic Reviews Summary

Professionalism and Staff Friendliness

Pros:

• "The aesthetician there was extremely friendly and comforting, explaining what she was going to do step by step."
• "All the team are very professional and sincere."
• "Tessa and Michael who have helped give me some confidence back...offered detailed advice and recommendations, no pressure and most of all, I feel have genuinely cared."
• "Mel was engaging, warm, and professional."
• "Warm friendly professional staff in a very clean high standard atmosphere."
• "The therapists are very professional and knowledgeable."
• "Sarah was really lovely and spoke through each step of the treatment so it was good to know why each thing was used."
• "Excellent service from Mel at Tessa Stevens today! It was my first visit to remove a small skin tag from under my right eye."

Cons:

• "I was very disappointed with the customer service I received at Tessa Stephen in Enfield."
• "Was coerced into spending money on products I didn’t want."
• "Went in for microblading was made to wait over an hour for my appointment. Turned out I was double booked."

Cleanliness and Atmosphere

Pros:

• "My twelve year old daughter had her first underarm waxing experience done in a clean, professional place."
• "Clean bright shop that always has a lovely window display."
• "First impressions I could have been at any top beauty clinic in central London."
• "The salon itself is spotless and welcoming. Very clean and bright and perfectly fit for purpose."

Cons:

• "dirty wax pot, dirty bed with black towels covered in bits of wax everywhere, really unclean, the room looked like a bomb had hit it!"
• "Wouldn't recommend, not great quality, I was told I had to wait for 20min. Then I waited over 45min. Nobody even said sorry about the delay."

Treatment Quality and Effectiveness

Pros:

• "Really enjoyed my semi-permanent eye brow treatment, felt like I was looked after and I'm pleased with the outcome."
• "Grace always makes me smile...Whatever treatment I have with her I always come away happier and feeling better about myself."
• "So professional as always.Melanies attention to detail ensures the best results."
• "The process, every step was explained to me, the therapist was very thorough, I felt I was in good hands."
• "Louise was just amazing…I absolutely loved my facial and will definitely be back soon!"

Cons:

• "They also lied and misled me and I was duped into thinking I was paying for a full body massage and I didn’t get that."
• "dirty wax pot...the wax itself was below satisfactory. Beautician was kind, friendly and chatty however did not do the job properly."
• "My gel started chipping after just a week. Never had this issue before."