Address: Stafford Park 2, Telford, TF3 3AR, United Kingdom
Phone: +441952237900
Rating: 4.3
based on 275 reviews.
Customer Service
Pros:
"Leah's customer service this morning was exemplary, she was exceptionally polite and friendly."
"James Harris who was very helpful and professional and resolved my issue with the minimum of delay."
"All staff were friendly and helpful."
"Thank you David Hulme for all your help and support in locating the right person to answer my queries about up and coming new VW models."
"Received excellent attention from Service Advisor Leah Venables."
"Josh very thorough and extremely helpful especially patient as I am technophobic!"
"Darren was very friendly and professional and kept us up-to-date through every step of purchasing our new VW."
Cons:
"No time/effort made at all with a very rude member of staff."
"bought a car from them 4 months ago. absolutely horrible experience."
"Never experienced service and customer care so bad. Looks like now I've got more chasing to do... not impressed."
"The interior lights never worked which they obviously knew about since it was an employee which owned the car, this wasn't fixed."
"I do not know why my dash cam was unplugged and it does make me wonder why it was."
"Car never comes out fixed the same day."
"I found the service slow was asked to take a seat and wait when dropping my vehicle off and when collecting."
Sales Experience
Pros:
"Bradley was a great salesman, not pushy and listened to what i wanted and needed."
"Jay was excellent from the very first contact to the completed sale."
"Joshua made the process of part exchange my current vehicle very smooth and gave a very reasonable trade-in price for my vehicle."
"The sale was expertly arranged by Christopher Reynolds who dealt with everything in a friendly and professional manner."
"No pressure, hidden fees or upselling, just a straight and easy to understand process."
"Excellent. Went to look at a Golf R- ended up purchasing one due to the quality of service provided by the team."
"Josh has been incredible throughout the process of buying."
Cons:
"Went in to look at a few cars, met with a very rude sales rep who obviously assumed that I couldn’t afford the cars I was looking at."
"Appalling service from the sales team. Had products added on to the purchase of a vehicle i didn't ask for."
"Stay away from this company they take your money, promise you everything and deliver nothing!!!"
"The actual sales process was smooth but the after sales was terrible."
"TERRIBLE CUSTOMER SERVICE!!!"
"First visited consisted of being lied to by a member of the sales team."
"Awful service. Sales don't know what they are doing or can do for customers."
Vehicle Service and Maintenance
Pros:
"The part was promptly sourced a fitted."
"Car sold and ready to drive away the next day."
"Recently purchased a UpGTI, the process was as smooth as silk from start to finish."
"Easy to book service online together with courtesy lift."
"Online booking was simple, followed up with an email confirmation and phone call."
"During my time at the garage all members of staff were courteous and efficient and went out of there way to make the service experience a pleasure."
"The whole process of leaving the car there for a service was fast and efficient."
Cons:
"Rang up on Thursday to book in for MOT and a full service... Really disappointed, as I have been a customer for several years now."
"If I can diagnose the faults, then why can't you, or at least prepare and have the part ready."
"Good experience apart from courtesy car only having 10 miles left in its tank."
"You have to go through a full day 'investigation' before even ordering, let alone changing, the part you and I both know is the problem."
"The cleaning of my car from the service was done poorly with many areas left dirty and not bothered to be cleaned externally although internal car was cleaned well."
"Car I got had 15k miles and was pretty much brand new when I brought. Just as warranty ended stated making weird noises, garage advised gearbox and clutch gone, called Inchcape and they was not helpful."
"Booked a full service for one of our company cars at about 10pm the night before (booked online), and when I dropped off there was some confusion as it had not been added onto their end - the service team sorted it out once given all the details and all work was carried out by the end of the day."