The Nelson Medical Practice Reviews Summary

Staff and Service

Pros:

• "I am so impressed with the doctors and the staff at the medical centre."
• "This is the best GP I have ever experienced in this country. Very friendly and helpful staff, easy to book appointment online, and long opening hours - you can book early morning or late evening appointments."
• "A staff member called Lisa was incredibly helpful, abandoning the work she was finishing off (at 7.45pm on a Friday evening) to assist me."
• "The doctors and nurses are always friendly and patient. Clean and tidy environment with blood test centre and pharmacy in the same building."
• "Dr Walker is the most thorough, thoughtful and understanding GP out there."
• "Their administrative staff, Ms Shelby Hunter, has been very friendly as she responded promptly to provide useful information."
• "Genevieve on reception has to be one of the most polite, friendly and amazing receptionist I have ever met."

Cons:

• "Careless and unprofessional attitude with no sincerity for patients care with full of lies."
• "Doctors were never helpful. Had difficulty being referred to specialists."
• "I was treated like an intruder, and was literally told by the desk assistant 'go to A&E or ELSEWHERE.'"
• "Lady working in musculoskeletal clinic reception desk is extremely rude."
• "The most appalling service. Rude receptionist who provide incorrect or incomplete information."
• "Their attitude and lack of professionalism is absolutely disgusting."
• "I finally got to see someone who claimed to be a doctor I really don't think he has ever qualified."

Appointment System

Pros:

• "I like the idea when you phone for an appointment you can get a callback Saves having to hang on."
• "No trouble getting appointments. Always helpful."
• "I've always been able to get an appointment when I've needed one and it's good to have the option of booking online."
• "If you need to see a doctor on the same day, they will make sure you do at least speak on the phone with one."
• "I managed to book a short notice same day GP appointment on a Monday morning, was seen on time, and my problem was dealt with quickly."
• "I am giving 5 star due to the new call back system Nelson now has in place."
• "I've had very positive experiences here: I can book GP appointments on the day or re-order prescriptions all online."

Cons:

• "Been waiting 2 & 1/2 hours now for a simple blood test there is only one person on duty."
• "Appalling phone service. Was placed in a queue of over 30, stayed on the call for over 1 hour."
• "I am sick and tired of after waiting 15mins for my call to be answered then to be told that there are no appointments."
• "Trying to book an appointment for this place is impossible."
• "AWFUL PHONE SERVICE! Called the Number on the website and followed the steps which took me to the GP practice."
• "The booking system is ridiculous and because of this I will be changing the clinic."
• "Appauling system. 1 hour on hold to get a phone appointment."

Facilities and Infrastructure

Pros:

• "I recently had my first ever flu jab at the Nelson Medical Centre in South Wimbledon. The whole operation was a paragon of well-thought-out efficiency and I was in and out in 2 minutes."
• "The vast majority of the doctors are absolutely excellent and really take the time to listen and understand."
• "Amazing medical practice nothing but stellar service. I’ve never encountered a negative experience with any staff of doctors there."
• "Cannot rate this place enough. True fantastic. The facilities, the service and the team."
• "Clean comfortable building with clear signs and a calm, organised atmosphere."
• "The infrastructure is absolutely amazing!"
• "Fantastic GP surgery & staff! Facilities are modern, clean, with everything you need."

Cons:

• "Came for an X-ray. No radiologists were present for 2 hours as Nelson’s had not booked them in to come to the centre from St George’s."
• "The working conditions are horrendous. Medical staff have to go out from their very small working area to the main entry area of the building to find and communicate with patients."
• "The only down side is the waiting time is always long. The longest one took me almost an hour till I see the doctor since my appointment time."
• "Although it's a medical centre, I like this place. It's part of Saint George's Hospital to ease the load."
• "Absolutely appalling that the OPENING HOURS are INCORRECT!"
• "They don’t see you if you are 6 minutes late."
• "Shocking service!"