Somerset Gardens Reviews Summary

Customer Service

Pros:

• "Some of receptionists are really nice and efficient."
• "Dr was great. Reception was lovely."
• "The osteopathy gentleman was also a very nice person, in the end I felt like if I come to need their services in the future it is easy and fast to do it."
• "The receptionists were truly professional also."
• "The staff is very nice, the lady from Caribbean Islands (Trinidad) she was very nice and helpful."
• "Had the most amazing experience at the doctors surgery today."
• "Great experience at Somerset gardens today."

Cons:

• "Rude receptionist and given wrong number regarding COVid information twice."
• "This GP unprofessional they make you wait more than 30min to get on the phone then they will hang up."
• "Very poor customer service with very rude receptionists."
• "The pharmacist (short Asian guy) he is so arrogant it’s unbelievable."
• "Receptionists are very rude, as if they're being forced to work there."
• "The receptionist lack customer service, they never pick their call."
• "The receptionist was so rude and didn’t give me any opportunity to speak or offer any kind of feedback."

Appointment System

Pros:

• "Sometimes they offer you an appointment. But only on that date."
• "Simple service, fast, has a pharmacy inside it."
• "Great place."

Cons:

• "You can really die before you get an appointment at this practice. It's so appalling!"
• "Booking times are strictly between 8-10am but it's more than likely it'll take you more than 30mins before you can even get through to book an appointment."
• "They never answer the phone."
• "Every time I need to book an appointment, I spend hours calling and no one answers."
• "Everyone has to call at 8am which means the lines are always busy."
• "The phone rings on and on then you get through and they hang up."
• "Terrible service since I can't even contact the GP to make an appointment!"

Professionalism and Competence

Pros:

• "The Doctor (Grace) was the most pleasant woman I have come across so at ease and over in a second."
• "Doctors are amazing. (Apart from one who wanted to stop my For Life medication.)"
• "Luckily for myself, he was able to diagnose the problem that I had."

Cons:

• "She should not be working in this field."
• "The GP gave me wrong diagnosis and advice."
• "The whole point of booking an appointment is for the doctor to check if people are healthy and not sick. Do your job and don't judge people by their age."
• "The staff is nonchalant, and really lacks the necessary knowledge and empathy to assist patients."
• "The GP was extremely arrogant I had to ask him to check my ear and then he realised that I had an infection."
• "Drs are mostly incompetent minus dr coady and Ravi."
• "The doctor I had seen was extremely blunt, it felt like he didn’t even care what was wrong."