Pall Mall Barbers London | Westminster Reviews Summary

Barber Skills and Service Quality

Pros:

• "Matthew was great with his consultation and his cutting skills."
• "I've never had a haircut with so much precision and thought."
• "The hairdresser was amazing and he took extra care of my hair."
• "Nothing but great, consistent haircuts from Ben."
• "His cuts are outstanding and I constantly get compliments from people about the style of cut."
• "Haircut was done by Nico and was at a very high standard."
• "Jack's barbering skills - his cuts are the best I've ever had."

Cons:

• "Unfortunately this time I didn't really enjoy shaving that much."
• "Poor experience today and I won't be using the Pall mall barbers again."
• "However my haircut was frankly appalling in my opinion and it will take me months to grow out my hair again."
• "The barber seemed totally uninterested and it was the first (and last) time I ever lean head first into a basin to wash my hair."
• "The end result - not the haircut or hairstyle I wanted and came out with flat hair which wasn’t even styled just blow dried."
• "Worse cut I've ever had, very uneven cut (which I didn't realise until I tried to style it), not what I asked for either."
• "What I got was an utter disaster."

Customer Service and Experience

Pros:

• "Thoroughly recommend the Pall Mall Westminster crew."
• "I truly enjoyed the service and the overall experience at Pall Mall Barbers in Westminster."
• "From the moment I walked in, the atmosphere was warm and welcoming."
• "The staff was all so kind and friendly and welcoming."
• "The whole experience that Pall Mall will offer is brilliant."
• "I felt extremely welcome from the moment I stepped in; offered a drink and had my coat taken for me."
• "I am absolutely thrilled with the experience I had there."

Cons:

• "I had an issue booking on the website at Trafalgar."
• "I felt that the barber wasn’t really that bothered about what I wanted and wasn’t willing to go that extra mile to help."
• "Staff chatting to each other and on their phones, with little respect for or attention to customers."
• "The only unsatisfactory part of the experience is that of booking online: the app is a disaster."
• "Great barber shop, but TERRIBLE telephone booking experience."
• "Instead of apologising once explained, he became defensive and aggressively put the money on counter and slamming the till."
• "Card machine not working properly."

Atmosphere and Shop Environment

Pros:

• "The banter and laughter with each other made for a very good vibe in the place."
• "Great shop, unpretentious but class….and you may have a shot of Jamesons whilst your hair gets sorted."
• "The barbers are very friendly, the atmosphere is great."
• "The shop is clean and neat and unlike most so called barber shops that decorate with a bunch of nonsense they kept the walls plain."
• "There is always a great atmosphere, and often a friendly banter going on between the barbers as well as between the barbers and the clients."
• "It is a genuinely pleasurable experience - all the barbers working help create a truly friendly, relaxed and pleasant atmosphere."
• "The barber shops themselves are very well decorated and have a lovely traditional feel to them."

Cons:

• "Not a bad haircut but not great either. No receptionist so the Barber had to deal with walk-ins making appointments / enquiries."
• "Shop rather untidy and unmaintained."
• "While on the outside this looks professional and has a sort of old fashioned barber appeal, what I experienced on the inside was a total disappointment."
• "The only fair thing that I can pull from this experience was the complementary beer, which I only managed two sips from before the ordeal was over."
• "Four stars instead of five though because of the heat in the shop - it was sweltering in there, especially under the synthetic robe."