Jacksons for Hair Reviews Summary

Customer Service

Pros:

• "The staff were so lovely and friendly, my hairdresser understood exactly what I wanted and she absolutely transformed my hair."
• "The team there are always so friendly in the barbers and the salon!"
• "The staff were friendly, the salon was extremely clean, the manager was present and very welcoming."
• "Really friendly staff make you feel welcome and give a 10/10 cut."
• "Very friendly workers, as soon as you enter it looks like a barbers until a young very well respected teenager greets you takes your name and directs you to the correct direction whether it beauty or hair."
• "They patiently gave him a great haircut and then they did mine."
• "It's an absolute gem of a place,filled with lovely people,all fantastic at what they do."

Cons:

• "She cancelled last minute as I made my journey to the salon on a rail strike day from Surrey to Balham."
• "Very unprofessional approach to customers. Never come back again."
• "I use Jacksons regularly - all the staff are friendly, helpful and professional but, Abi who runs the women's section is extremely rude to other staff, shouting, swearing etc - a very uncomfortable and embarrassing experience."
• "The whole thing felt very rushed."
• "Shocking service! Booked through Treatwell."
• "Awful experience. Booked on Treatwell for 7 pm. Arrived at 7 pm and informed barbers that I had booked (and prepaid for) an appointment at 7 pm. By 7.30 pm I was still sitting down waiting having not been acknowledged by barbers."
• "I tried to contact salon twice the morning before appointment but no one picked the phone up."

Pricing

Pros:

• "It’s no frills but the ladies are so lovely, do a brilliant job and it’s unbelievably well priced."
• "Best Barbershop in south London, lovely people, great haircut, good price👍."
• "Their prices are really good too, for London, and they don’t scrimp on quality."
• "For £12 you can't go wrong."
• "Sorted my hair perfectly under £20 while others charge over £30 now."
• "Great service at reasonable and competitive prices. Recommend it wholeheartedly."
• "One of the best barbers in the local area and well priced."

Cons:

• "I said I never paid adults for my son before and the pricing didn't match the online prices."
• "Avoid unless you are okay with the unpredicted hidden prices."
• "I would not recommend a place that adds on hidden charges."
• "This is false advertising and I have been ripped off."
• "Ripped off with extra charges after my cut."
• "I think they charged more and as they saw a women and thought they could charge her more and she would most likely not challenge them over the price."
• "I think they are becoming too expensive for a little boys hair cut and the new staff doesn’t know how to cut or treat the customers with respect."

Quality of Service

Pros:

• "I have been going to this barber for 7 years and have never needed to turn to anyone else."
• "The ladies did an incredible job on my (very ginger) botched bleach job."
• "Abby blowdried it to perfection and the colour was amazing."
• "The highlights are the most amazing colour and the cut is probably the best I've ever had."
• "Quality haircut, very professional, and very friendly staff will recommend."
• "Fantastic barber - a bunch of guys very professional and friendly!"
• "The best balayage in London (and I have tried many places!)."

Cons:

• "Terrible experience. Had highlights done. Did not want a drastic colour change. My hair ended up looking silver white."
• "Had massive razor burn later for the first time in my life."
• "Very unhappy with the haircut."
• "Asked for a skin fade but also specifically told him that I liked the length of my hair as it is, however for whatever reason decided to chop the rest of my hair???"
• "The Barber was unprofessional and rough. Pulled my head around a lot. Put the hair dryer so close to my head that it burnt me and I pulled away."
• "Place to avoid for ladies cut! My hair has been totally massacred! It looks really damaged and the cut is completely uneven!"
• "Had the worst experience going here, very rough and rushed to cut my hair and I regret asking to shave my beard never been under so much stress he cut me open under my neck."

Professionalism

Pros:

• "I am a regular customer I take all my sons to Jacksons although a bit rough with the kids generally okay service."
• "The guys are all friendly and know what they're doing. You are greeted by them all when you walk in and they all say bye on the way out which is also quite nice."
• "The boss Kerwan is always looking to improve his establishment, even though it is already a well established barber shop in the Balham area."
• "Ati is more than just a hairdresser, she is a true artist, that took the time to meticulously sculpt every hair and layer on my head."
• "Irina always threads my brows. Her hands are delicate, and she has an excellent sense of proportion."
• "Been getting my haircut at Jacksons for two years now and their cuts are always great."
• "Excellent service. Always take their time and are very precise."

Cons:

• "Sometimes they can run late and have been running quite behind the times I’ve gone."
• "Can't help but feel like this place is going down hill."
• "Everytime you go you take the gamble of getting a decent barber or one of the worst barbers in London."
• "The girl who cut her hair was more like a trainee. When she touched her hair, she could feel she was not confident."
• "Just had the worst haircut I’ve ever had by quite a stretch."
• "Don’t follow instructions. I gave clear instructions for what I wanted my hair to be like. They ended up cutting it much much shorter."
• "The gents hairdresser this time around was very careless."

Atmosphere

Pros:

• "Will be my new local."
• "Great staff, good prices and all COVID friendly too."
• "A really lovely atmosphere in the salon too, they are so welcoming."
• "Quick, competent and well-priced - a good barber in Balham."
• "Definitely recommend to anyone needing a quick, quality trim."
• "I will be going back."
• "With them, scheduling a session is simple and reasonably priced."

Cons:

• "The atmosphere is a little dry in my opinion."
• "It was my last visit there. Never again."
• "The appointment was over 40 minutes late."
• "The nail technician was lovely but the nail varnish smudged twice whilst in the shop."
• "Awful. Would give less if I could."
• "It was genuinely the worst haircut of my life."
• "Not bad. Barber's not that welcoming when you enter."