The Gulliver's Hotel Reviews Summary

Staff and Service

Pros:

• "One good thing was a couple of staff members who were very polite especially the lady who greeted us and a lady who served us drinks at the bar."
• "On Friday morning I tripped coming down the stairs and the staff, especially Ash, couldn't do enough for me, making sure I was comfortable and arranging for a wheelchair for me."
• "Credits to staff, I'd like to make 2, firstly is a woman called Lisa, she's welcoming, informative and helpful from the off."
• "Staff couldn’t do enough for you, entertainment in the evening for kids, meet and greet characters."
• "Really nice staff who go out of there way for you. Everything is spotless. Lovely themed family room."
• "Staff are friendly, helpful and always go out their way to help."
• "The staff at the hotel were very friendly and helpful."

Cons:

• "The staff at the hotel were unorganised and rude."
• "99% of the staff are stuck up, managers treat you like your a second class citizen."
• "Staff very helpful on reception. Waiting on staff in restaurant had not got a clue people returning food because it was cold and staff were wandering room asking people if the meal they were carrying was theirs."
• "The cleaners are overworked and underpaid and the way they are treated is a disgrace."
• "Absolutely appalling customer service. Trying to rearrange my reservation for nearly 2 weeks now."
• "The staff were less than helpful. The tea facilities were shocking 2 paper cups for a family of five!"
• "I have also witnessed staff members stealing alcohol from behind the bar, selling it to patrons and keeping the money for themselves."

Room Quality

Pros:

• "The rooms are always lovely and clean and the beds are really comfy."
• "Room was fantastic and great price, no noise and very clean."
• "The room was nice and enjoyed a lovely breakfast."
• "Room was beautifully decorated, however finding someone's big toenail in my bed when I went to get in it made me feel physically sick, clearly corners have been cut."
• "Air conditioning as cool as you need it in the summer and the family rooms have a nice separate area for the kids...bunk beds just the way they'd like them....with two separate tv's for each of them!"
• "The hotel was really nice and the family room gave the kids their own separate area to sleep in which gave us some space."
• "The rooms are immaculately clean with a warm welcoming decor."

Cons:

• "Upon inspection there was used sanitary towel in her bin her room also presented as being well worn."
• "In the Summer the rooms here are absolutely boiling hot, with no air con or fans provided."
• "Room was beautifully decorated, however finding someone's big toenail in my bed when I went to get in it made me feel physically sick, clearly corners have been cut."
• "Please check room 210 as this is the room we stayed and had stains all over the carpet, didn't want the kids to walk around bare feet!"
• "The Splash Zone is filthy. Needs a good bleach."
• "£250 for 1 night in pirate room, was told there is a den for the kids, no den just a room with 2 tiny bunk beds."
• "The rooms are cold and not the cleanest."

Food and Dining

Pros:

• "Good selection of food at the Self service."
• "Breakfast was a decent buffet cooked and continental if you go to the character version which was awesome."
• "The food on offer was a bit basic but well prepared and we enjoyed it."
• "The food in the restaurant was lovely."
• "The food was good and pretty much what you'd expect from bar food."
• "Food nice and reasonable."
• "The food served during the evening is well priced and very tasty! (bbq chicken pizza was amazing!)"

Cons:

• "Food choice was so poor everything was with chips no healthy options at all."
• "We ordered for pudding chocolate fudge cake to then wait again to be served a cheap still frozen chocolate gateau."
• "The only thing that REALLY let the holiday down was the breakfast."
• "The breakfast in a bag is absolutely garbage, more like a horror bag."
• "Only food they have though is pizza, deserts and kids menu and they'd run out of pizza."
• "Food not so great and overpriced."
• "The breakfast is bacon still oinking sausage no better and on a nice stale tea cake."

Value for Money

Pros:

• "Room was fantastic and great price, no noise and very clean."
• "Great base for a weekend at the theme park and highly recommended."
• "We went in the easter break great value for money."
• "Overall a great couple of days."
• "Highly recommend staying its great value for money."
• "Wow what a surprise booked for a single night 2 adults and 2 kids with entrance on 2 days to the park evening turkey rolls and turkey dippers for the kids breakfast baps and juice and a trip to see santa with a present all for 170 quid."
• "Absolutely brilliant time had by all from start to finish. Friendly staff both at hotel and in park."

Cons:

• "This package was nowhere near worth £200. This is the one place I will never be going back to."
• "All in all good location but little overpriced."
• "Very dis appointing don't take your family here, it's not family friendly."
• "To be completely honest I was pretty disappointed with the hotel. It doesn't look very appealing from the outside and when we went to our room it was dusty, dated and a bit shabby."
• "It is clear everything is done as cheaply as possible, especially if you're on a package deal."
• "Highly overpriced for what was on offer and didn't get the room/holiday we were promised!"
• "Was very pricey (booked 2 weeks before due to come) however when checking the week before it was £150+ less then what I paid."