Betsy's Burgers Stoke Reviews Summary

Food Quality

Pros:

• "The burgers were good both times."
• "The food is always very fresh and the spicy foods are actually spicy."
• "Chicken really good quality and fries were good."
• "The food was really good. I would highly recommend the chicken strips they’re one of the best around."
• "The food is very nice, the songs make me reminisce old times."
• "Fries are outstanding. The burgers are no longer squashed and wrapped into a flat patty of meat and bread."
• "Really really good food. Signature big poppa burger is fantastic."
• "The burgers are so juicy !!! And taste mmmmm melting in mouth."
• "The burger size was nothing as compared to the ones shown. The patty was very thin as well."
• "The burgers and Mac n cheese bites were delicious but sadly the fries tasted stale."

Cons:

• "The beefburgers were an absolute joke. The thinnest cheapest burgers that I have ever seen."
• "The fish was grey and smelled rancid, cheap cheese slice unmelted."
• "The vegan burger was badly burnt and close to inedible."
• "The burgers are like cheap this frozen things but still cost upwards of 6 quid for a meal."
• "The bacon in beef burger had a foul smell in it. Chicken burger was dry."
• "Food took 2 hours to arrive, when it did finally arrive it was cold."

Customer Service

Pros:

• "Was served by Musab today, who was sound, polite and friendly."
• "The staff are very good and the food is normally excellent."
• "Fantastic staff, had a problem but was rectified straight away."
• "The manager of this fine establishment is a great personality."
• "The women Sam and the male sak who served me were not just police were also giving my the best deals."

Cons:

• "TERRIBLE ATTITUDE FROM THE WOMAN ON THE PHONE - Lucky to get a 1 star review."
• "Lots of missing items from our order, and apparently it’s our fault."
• "The staff in the morning are incapable of doing anything."
• "After not receiving a meal and drink as part of our order and to be told we would get it next time we order is just not acceptable."
• "Ordered food to be delivered 70 minutes later call to be spoken to by the most rudest woman on the phone."
• "I dont like to write bad reviews but this one I had too. The delivery service is very bad."
• "Service wasn't the best and nor was the food, just average really."

Delivery and Order Accuracy

Pros:

• "The service was fast and packaging was not like MacDonalds where everything is dumped in."
• "Food was delivered within the time frame chosen, Friendly delivery driver."
• "Ordered a burger meal and it came WITHOUT the burger."

Cons:

• "The second time however some of the order was incorrect."
• "Delivered 25 minutes late, all food was freezing cold."
• "2nd time we tried these, the first time we were missing part of our order."
• "Ordered food to be delivered 70 minutes later call to be spoken to by the most rudest woman on the phone."
• "Ordered a burger meal and it came WITHOUT the burger."

Value for Money

Pros:

• "For the price they charge it’s a pretty good deal."
• "It's priced pretty well and the food is good."
• "Much better than maccies, because you actually feel full when you leave, and it's better value for money."
• "Menu varies and is exciting. I would definitely recommend this place."
• "Really nice food and I think excellent value also."

Cons:

• "First time we ordered it was okay; a little pricey but the food is generally very tasty."
• "Ordered the fish burger that was described as a fresh fish fillet, no mention of it being battered?"
• "The burgers are on the small side compared to the Manchester scene."
• "The garlic bread was literally the bottom of a burger bun sprinkled with garlic."
• "Average small burger that was better than a takeaway but with other burger places around is very mediocre."