KFC Stoke on Trent - Festival Heights Reviews Summary

Order Accuracy

Pros:

• "staff were polite and swift on the speaker"
• "During lockdown when KFC opened and was ONLY doing drive thru we went and it was amazing."
• "Had a lovely experience here the lady was more than helpful and friendly."
• "On my return not only did the staff replace the missing item but also provided an extra meal free of charge for the inconvenience."
• "The order was received quickly and it was correct, no issues there"
• "Staff were very helpful."
• "Team member that served us was polite and efficient."

Cons:

• "No idea who trains these people and how they can’t get an order right."
• "Always miss items off my order."
• "Every time there something missing or something added you don't want."
• "This kfc always seems to get your order wrong."
• "Food is nice and everything when it comes and when ordered but I'm sick of paying for extras like hot wings and not receiving them."
• "Almost all the time orders are incomplete."
• "They also missed 4 items from my order but unfortunately only realised after reaching home."

Cleanliness

Pros:

• "Kfc restaurant was a bit cleaner than before."
• "the area surrounding the restaurant is clean and tidy too"
• "It is clean most of the time with the exception of busy periods when it tends to get untidy."

Cons:

• "Tables and chairs were filthy and not cleaned."
• "Walked straight back out! The seating area was the filthiest I have ever experienced when walking it to ANY where to eat."
• "The tables, floors, restrooms, windows, and even the door handles were in need of some serious TLC."
• "The eating area is constantly dirty, which I hope isn't a reflection of the cooking area."
• "filthy tables with rubbish on"
• "Floors hasn't been cleaned once throughout the day."
• "Absolutely disgusting cleanliness of the tables. The floors are filthy with food all over the place."

Customer Service

Pros:

• "staff were polite and swift on the speaker"
• "10 min wait for chicken after being open 10 mins I wasn't really sure why, but they were honest and really polite so it wasn't really an issue."
• "Had a lovely experience here the lady was more than helpful and friendly."
• "The staff were friendly though but they did seem to be extremely understaffed"
• "Service is good, staff polite and helpful."
• "Great halal KFC. Easy to order through the drive thru."
• "Great service all the girls where lovely and welcoming"

Cons:

• "Don't come here with a baby, the robot's behind the counter told me 'we don't have one' when I asked for the keys to the disabled toilet/baby change so that I could change my babies nappy, what would they have done if I was a disabled person desperate for the toilet."
• "The man told us we couldn’t order at the payment window and was very rude about it."
• "Some of the staff here were absolutely terrible and the service we received from two male looking female individuals was appalling."
• "Staff haven't got a clue...no hot drinks and was charged extra for orange juice as I don't do fizzy pop..fillet burger was 5mm thick and rotten lettuce and all the tables dirty, shall not be visiting again."
• "The service in the restaurant was unacceptable."
• "Horrible staff they r so rude and i waited for 40 mins no one came after that they said we r not taking orders and said costumers are so annoying."
• "Staff are all young and disinterested"

Food Quality

Pros:

• "the food was nice"
• "Of all the local KFCs, this one provides the best and most consistent food in my opinion."
• "The food itself was very nice, very hot and fresh."
• "Food was good, quite tasty."
• "Food is always fresh and tasty."
• "The food was piping hot."
• "Very item tasted brilliant 👏."

Cons:

• "The quality of the food was just poor in general and it lacked almost all flavour."
• "Chicken is dry, the fillet tower burger had no cheese, no Lettuce, no hash brown and no sauce on it - just 1 piece of dry chicken and a bun."
• "Horrible taste food and very small portion."
• "Everything doesn't taste as it used to be! Oily soggy chicken crusts, grey colour bitter fries, watery sweetcorn with no taste."
• "Food is definitely hit or miss here... Their chicken can contain gristle and is usually very greasy."
• "The actual chicken was just boring with a ought amount of pepper salt just not worth ur time."
• "Food was cold when arrived"