McDonald's Reviews Summary

Service Efficiency

Pros:

• "Have been through the drive thru many times. It is very efficient and even with long queues doesn't take as long as many others I have been to!"
• "First makkies in a long while the food came fast and actually hot and correct order."
• "The service is quick and easy."
• "It's a decent enough McDonald's. Drive by is quick, people who serve you are friendly."
• "Fast service, friendly staff."
• "Pretty new store. Reasonably big store for a modern stand alone drive thru. Fast service, clean seating area."

Cons:

• "I ordered a Happy Meal and a chicken blc and double cheeseburger with 2 portions of cheese dippers and a medium coke. I waited 40 minutes for this small order."
• "Absolutely disgusting waited 1 hour and 15 minutes."
• "Waited over hr for food, delivery drivers were waiting up to 2hrs for their orders."
• "Waited nearly an hour for my food and 20 minutes before it arrived the app said it had already been collected."
• "Everytime I come here it takes ages as the drive through is at a standstill."
• "McDonalds now appears to be all about takeaway, waiting an age for my order in the restaurant behind all the takeaway orders, food cold once received."
• "Very slow service. Lots of staff who seemed more interested in messing about than getting orders out."

Food Quality

Pros:

• "All good as far as our visit goes."
• "First time that I've been to this one, and I must say that it was the best one in Stoke-on-Trent that has ever presented me with a decent meal."
• "We call for lunch today the food was delicious and hot."
• "The food was nice and hot."
• "Our food was delicious and hot."
• "Food is fresh and warm."
• "Loved the chillies burger signature meal. Had a breakfast here food is much tastier than festival park."

Cons:

• "Food was cold as driver got lost and missing items."
• "Food cold!!"
• "Food was stone cold too but when is it ever hot?"
• "Every item of food was STONE COLD!"
• "The food it was cold and the way they served the salad was disgusting."
• "Worst maccies I’ve ever been, cold food again, fries were like cardboard."
• "Food was stone cold. as in a mcflurry is warmer than this food."

Cleanliness

Pros:

• "Inside is clean and modern."
• "The atmosphere was calm and relaxing."
• "Really nice clean friendly restaurant, wish other makkies could take notes from this one."
• "Great clean store (better than most around Stoke) Friendly staff always take time to talk with my disabled boys."
• "The place is clean and tidy."

Cons:

• "But the state of the place was utterly despicable. Dirty tables were everywhere."
• "We couldn't sit there, as every single table was coated in rubbish that hadn't been cleared."
• "It was clear it had not been mopped for hours."
• "Noisy, dirty, full of teenagers with no respect cheeking the staff."
• "The fries were cold like rubber with a vinegar taste and the double quarter pounder was hard and cold."
• "Food was sitting in the cold and drinks were VERY old."

Customer Service

Pros:

• "The customers certainly come first with this lady well done keep it up."
• "Good service, this McDonald's is so much better compared to Hanley town centre McDonald's, better managed & customer service."
• "Literally the friendliest McDonald's I've ever visited. Spotless, happy, and no rushing you like most places."
• "All the staff were friendly and helpful, especially Jacob who replaced my wrap after he spilled a drop of drink on the cardboard and then replaced our mcplant too, all with a smile on his face, he's a credit to this restaurant."
• "Lovely friendly staff, I work in the community and often nip in here for a rest break and they thank me for the work I do!"
• "The staff are friendly and helpful."
• "The customer service was excellent."

Cons:

• "They need start getting there act together and the managers need take the responsibility of dealing with complaints for there mistakes."
• "Manager/supervisor spoke to workers in an inappropriate, unprofessional manner."
• "Absolute ridiculous service !!!!! Usual customer as I am a delivery driver on the area and I do get a lot of cold burgers that I'm pretty sure health and safety risk."
• "Terrible service ordered on Uber Eats."
• "Terrible service!! staff focus on delivery service customers not on the customers that are actually in front of them."
• "Rude staff. Mcflurry had hardly any toppings and they told me to take it or leave it."
• "The odd mistake is understandable but it’s every single time with this branch, the staff are completely useless."