McDonald's Reviews Summary

Food Quality

Pros:

• "Food was cooked well and the chips were nice and hot!"
• "Personally think this is the best McDonald’s in the Stoke-on-Trent area, food is always hot and well presented."
• "The only McDonald’s I’ve been to in my entire life where the burger actually looks like it does in the picture."
• "Food was freshly made to order."
• "Plus side the food was super hot and the milkshakes were available."
• "McCrispy sandwich was hot and tasty and the coke was cold and refreshing which was perfect."
• "The food was tasty, and the service was quick, which made for a convenient meal."

Cons:

• "But there food is, all the same,, and it can be a bit boring."
• "Had the New McCrispy chicken burger. Looked nothing like the photo on the menu, was dry, didn’t have much lettuce or mayo."
• "Been served food several times containing lettuce so old and rotten it was black and smelled."
• "The only thing was is the food was really cold we didn't have to wait long for the food at all but it was cold we ate it because we were very hungry."
• "Sometimes it's not and is cold."
• "We order 2 big tasty with bacon but it came WITH OUT BACON and cold chips !!!"
• "The fries were luke warm and droopy and personally I only like Macdonald's fries hot and crispy."

Service

Pros:

• "Great McDonald's. Me and my mates always come here to grab a Breakfast Muffin."
• "I was massively impressed by a lad called Jay."
• "Front of counter staff friendly and helpful."
• "Lovely staff I used drive thru it was very busy but fast and I got my milkshake."
• "Really please to be welcomed at the door by George, he was very polite and generous."
• "Staff were friendly and welcoming."
• "Great service. Excellent staff, very friendly and hard-working."

Cons:

• "Staff here are genuinely appalling. They get orders wrong well over 50% of the time."
• "There is a guy at the counter on his phone not doing anything."
• "The manager isn’t interested in helping to resolve issues."
• "Unfortunately the staff at this one never really seem interested."
• "Awful service, rude staff, especially on the order speaker."
• "Absolutely disgusting customer service, ordered on just eat, waited over 2 hours for my children's food."
• "Everytime I come here there is a problem either my food order is wrong staff are rude or food is just horrible."

Cleanliness

Pros:

• "The store was clean and tidy, all surfaces were being regularly cleaned and sanitized."
• "Always busy however always clean."
• "The toilet was clean though."
• "Ladies and disabled bathrooms clean."
• "Good experience. Typical McDonald's. A long table with 5 ipads and lots of areas to charge phone. Friendly staff. Clean."

Cons:

• "All of the tablets for kids were off. Had to clean the table myself."
• "Food all over the floor and tables. Nowhere to sit as tables hadn't been cleaned."
• "Will never be eating here again, went in for tea and the place was disgusting, I had to clean my table myself due to no cleaning staff."
• "Absolutely filthy, a broken promo poster had fallen, shards of Perspex littering the floor, filthy dirty tables."
• "The worst McDonald’s of all time."

Facilities & Convenience

Pros:

• "Can order on app and collect inside or through drive through."
• "Placed our order via their electronic menu board which I can say it is very handy and helpful thing for the place."
• "Typical McDonald's, it's clean service is now order via touch screen and sit in a zone, has phone charging spots."
• "Was ready for pickup within two minutes."

Cons:

• "Not much parking and if there's a queue for the drive through its difficult to get in to park."
• "Tiny carpark bring taken up my 2 car chargers and the constant flow of just eat delivery drivers making it a nightmare for parking."
• "Then took 15 minutes to get out of carpark because of people waiting for drive through."
• "Parking is very limited and a bit awkwardly shaped, but we managed to get a spot in the end."
• "Found parking to be impossible given the structure of the drive through."
• "The parking is kind of small so only good for a drive through."

Order Accuracy & Delivery

Pros:

• "Food wise. Fine. Orders correct 9 out 10 times."
• "Service was quick and straight forward."

Cons:

• "The uber and just eat drivers mess up the orders."
• "Missing items wrong items."
• "Order two meals from here to only receive one meal."
• "I use the app th order but when I got to the drive through somehow I had ordered for inside."
• "No positive comments regarding delivery service."
• "The third time I have used the drive through and the third time my order has been wrong."
• "McDonalds now seem to concentrate on deliveries rather than the people who make the effort to call into the restaurant in person."

Environmental Initiatives

Pros:

• "And they have been making some changes to make the food box's etc more environmental friendly!"
• "No negative comments regarding environmental initiatives."

Cons:

• "None"