Address: A57, Hope Valley, S33 0AX, United Kingdom
Phone: +441433627660
Rating: 4.3
based on 371 reviews.
Service
Pros:
"I've been in twice and been greeted with a friendly welcoming smile."
"Waitress was amazing! Rushed off her feet, but so incredibly friendly."
"The staff here went the extra mile to help us out when we ran into car difficulties on a freezing morning after staying the night."
"Staff were friendly and loved my little dog."
"Staff were wonderful, friendly, helpful, and cheery."
"The real stars of this place are the staff, very friendly and accommodating."
"All the staff are friendly whilst being professional and courteous."
Cons:
"They were not very happy or welcoming."
"Service diabolical. Nobody came to ask if our meal was ok, after being served."
"Asked management to turn heating on but was told there was no fuel not even wood for the open fire."
"Miserable bar staff."
"Staff never came up to us during our meal to ask how was it."
"There was no organisation and a lack of communication between staff."
"The overall service of check-in, bar staff, restaurant staff was very poor and unprofessional."
Food
Pros:
"The food was knock out, everyone of our party of 5 were really impressed with the quality of the ingredients and how the dishes were put together."
"Delivered the best fish and chips I've ever eaten and the other food, including breakfast, that we ate was equally superb."
"The chips were delicious and the Sourdough with butter was lovely."
"The best burger we have ever had!!"
"Food portions are generous and the Salmon Steak I had was fantastic."
"AMAZING food! The game pudding was out of this world!"
"Absolutely exceptional food and fantastic service."
Cons:
"The lunch menu didn’t really have a great choice so we decided on having just drinks and my son the sticky toffee pudding (£7.50) which wasn’t that great."
"Accommodation and service was excellent, it was only let down by a very limited evening menu."
"Menu was quite limited."
"The food is massively overpriced - £21 for a roast dinner!"
"Some of the green veg were undercooked."
"The food was different temperatures and there was a wait of an hour just for our starters."
"The breakfast by the time I got cutlery was cold and for £12.50 was not good value for money in terms of quantity."
Accommodation
Pros:
"The family room is spacious and well laid out, clean and comfortable."
"Absolutely lovely place, really nice rooms, very clean."
"Recently refurbished bar and rooms all looking fresh and welcoming."
"The hotel is in really good condition."
"A wonderful find in a beautiful location."
"My family and I stopped here after a nice long walk in the hills. We went on a Saturday and had not booked, but were quickly accomodated by smiling and pleasant staff."