Sainsbury's Reviews Summary

Customer Service

Pros:

• "Tim who was on the van getting our shopping was amazing, really friendly chatting to my daughter, helping pack our shopping."
• "Very clean, tidy & well-stocked store! Checkout girl was polite and friendly, no hesitation in recommending or using this particular Sainsbury's again!"
• "Staff helpful, polite and pleasant."
• "The staff are always polite and friendly and the cafe is kept lovely and clean."
• "Staff friendly and helpful."
• "Staff a very pleasant & Very helpful."
• "Very friendly. Staff are helpful and approachable."

Cons:

• "Visited recently... spoke to staff who told me it was nothing to do with them and I'd have to go and call nectar directly."
• "The cashier wasn't wearing a mask when she checked us out, and she had her fingers in her mouth, picking her nose, and rubbing her eyes, all while checking out. Appalling."
• "Consistently visited Sainsburys Ashton Moss and Sainsburys in Oldham for years... staff who are stacking shelves during shopping hours are consistently unpleasant and ignorant."
• "Unfortunately at lunchtime there wasn't anywhere near enough staff on in the Cafe, consequently it took a lifetime to receive a toastie that was soggy and overpriced."
• "Visited the cafe where we had to wait for 40mins for 2 omelettes only to be given a barrage from the staff member to eventually bring us our order, that she was run off her feet and started to say that her colleagues should get of their backsides."
• "However I spoke to a deputy manager called Dean today who was absolutely awful, such a bullyish mentality and so rude!"
• "Store good. Cafe awful... Waited 45 minutes for the food to arrive... Extremely poor throughout."

Store Layout & Stock

Pros:

• "Large modern store. Next to Marks & Spencer store and close to Ikea."
• "Store has lovely home section with lots of choice."
• "Always well stocked and bakers produce is good quality."
• "Plenty of items are available from varying brands and even own brands."
• "Everything is always fresh. Its clean in there and always fully stocked."
• "Large Sainsbury,s with great selection of clothes and household goods as well as food."
• "Great selection of long life goods, fresh foods, frozen foods, homeware, electronics and clothing."

Cons:

• "Not as good a choice as other Sainsbury's I've been to in Manchester."
• "I visited to purchase slippers and pajamas for my 4 year old daughter, the store had nothing for a 4 year old!"
• "Well after believing that there would be Dyson & GTech vacuum cleaners available at £50 the truth was there was NONE."
• "Things just thrown about in places, not great organisation, numerous products on the wrong shelf area so CHECK the price label on the shelf throughly."
• "Poor stock levels in the entertainment section."
• "This store seems to be quite messy and their non-food selection seems a bit lacking."
• "Literally the worst Sainsbury's I've been to. Difficult to navigate, especially as when looking at the signs above the aisles to find a certain item, those items are on another aisle!"

Pricing & Value

Pros:

• "Good prices but got to shop around for the best pricing of products."
• "Prices seem comparable with other Supermarkets but higher product quality in many areas."
• "Some items expensive, but loads Aldi price matched."
• "Good Sainsbury's petrol price is always the most competitive in the area and nectar is a good incentive as an alternative to others."
• "Best price turkey crown paid nectar card first class service included cafe."
• "Really good Sainsburys shop, it's got everything you need, and I don't think it's that much more expensive than you might think. It is pretty high quality too."
• "Sainbury's is a good place to shop, their products are good & quality."

Cons:

• "Not bad but some things in there are expensive."
• "Prices are getting ridiculous, I do my shop here every week, we're not talking pennies we're talking pounds."
• "Dearer prices, stronger and bitterer coffee, and smaller meal choice."
• "Some of the items are overpriced and not up to date."
• "I don't know why anyone pays Sainsbury's prices."
• "Food is bland and not always cooked correctly sometimes coming out stale or looking like splodge."
• "I asked for a takeaway breakfast 15 minutes later I am told no takeaway boxes ok I will have it in the café it took 15 minutes more and the hash browns were soggy bacon like a crisp and the sausage burnt and it is well overpriced."

Facilities & Services

Pros:

• "Big car park and store."
• "Parking always available somewhere on the car park."
• "There is a good value petrol station attached to the store which also sells a range of produce."
• "This place has an Argos, pharmacy, bakery, butcher's, clothes section and the usual stuff."
• "Large Sainsbury supermarket, extensive range of food and non-food items, toilets, large parking area, in purpose-built shopping area close to the M60 motorway and Ashton under Lyne."
• "Argos situated in store which is great for order and collect as well as collection of Sainsburys online orders."
• "The car parking spaces are wider than many places."

Cons:

• "Petrol station was closed for no apparent reason."
• "No seats to sit on whilst trying on."
• "No mirrors on the shoe dept."
• "Car park too congested - delays getting in and out due to one road leading into the place."
• "Don't stay on the car park too long you'll get a parking ticket. Even if you're a loyal customer in their store spending your hard-earned cash."
• "Parking can be tricky due to number off available spaces seems to be a lot off people parking in the disabled bays without badges as well."
• "Parking here during peak time is complete hell and can take over an hour to get out so avoid during those times!"