The Moon on the Square - JD Wetherspoon Reviews Summary

Atmosphere & Environment

Pros:

• "Great little local Wetherspoons! Always a good crowd, and plenty of regular faces."
• "Plastic pub no! Proper pub yes! This Wetherspoons in Feltham is a tough watering hole, it's loud and bit brash, but it's good and has a good honest atmosphere."
• "Nice atmosphere and staff pleasant."
• "Staff very helpful👍 and friendly, atmosphere was lovely."
• "Amazing place for chilled out evenings."
• "A good atmosphere, good value filling food and good beers."
• "Great pub atmosphere, reasonably priced Ales and food is good too."

Cons:

• "However please adjust two things... It's so loud I could barely talk to my friend."
• "It would be nice if the staff served the person who was at the bar first, instead of the person closest to them."
• "Toilets well just don't go there !!!"
• "Cold food, Service was terrible, Not cleaned properly & DO NOT accept Scottish money even though we are all in the same country."
• "One of the worst ones we have been to. Mediocre lukewarm food, beer ok but not great. Toilets dirty."
• "Lots of uncleaned tables (pictured) that weren't being tidied up by passing staff."
• "Really bad service they didn't come to clean the table."

Service & Staff

Pros:

• "The service us good and the staff friendly and helpful."
• "Staff did their best but were understaffed."
• "Service tends to be good."
• "The staff are very friendly and helpful, providing great, efficient and effective service to all customers."
• "Professional staff, beer garden, and don't have to climb up the stairs for the toilet 😀"
• "The tables were clean even though the place was very busy!"
• "Staff were friendly and apologetic."

Cons:

• "Service though wasn't ideal, quite long queues, staff serving customers out of turn and quite rudely at times."
• "Service is abysmal."
• "Ross what can I say. We waited 45 minutes for our meal, that included a drink."
• "It was a very bad experience, waiter was too rude and did not even respect customer."
• "Service has gone downhill and staff not competent."
• "Waiter became so rude and told that we might need to wait for 1 more hour if we want to return the plate and change."
• "Ordered food and drink on Wetherspoon app - took over 30 minutes for drink to arrive."

Food & Drink

Pros:

• "Always a good selection of real on tap and more importantly kept in great condition."
• "Food and drink excellent, but could have done without a very loud family row."
• "Another Wetherspoons with the excellently priced 'Top Plates, Low Rates' deals."
• "Good food at very affordable prices."
• "In 12 years we never been disappointed by the food in this pub."
• "Food was good, hot and arrived quickly."
• "A pint of Tuborg for £1.15 is quite astonishing."

Cons:

• "Worst breakfast I've had all year undercooked egg and butter have been put in the microwave."
• "The food then arrived but the Rice was Luke warm and clumpy, the naan bread and popadoms were covered in oil and tasted like bland paper."
• "What arrived was partially dried up mushy peas, luke warm chips and a luke warm steak and kidney pudding with tough meat in it."
• "Food tastes stale and reheated and comes cold sometimes."
• "Food was luke warm at best. Don't know what they done to the mushrooms."
• "This is an excellent place to relax, have a pint and some delicious food, the patio is large, clean and welcoming."
• "Utterly disgusted especially as Wetherspoons breakfast was recommended."

Hygiene & Cleanliness

Pros:

• "The American cheese burger i had was really delicious!!"
• "Excellent food, great drinks, and a pleasant atmosphere."
• "And all the meals come with free soft drinks! Which I think is great if you have a family!"
• "They doesn't have a designated parking but you can park at nearby road or near ASDA."
• "I've never had a bad meal here, breakfast or dinner."
• "While the drinks and food is affordable, and I enjoy coming here."
• "Nice local pub. Not too busy for a Thursday, but lively enough."

Cons:

• "The hygiene needs to be improved, they don’t wipe tables enough & there’s cobwebs everywhere, the lights, the ceiling, the bar. The toilets smell of sewage & there are fruit flies."
• "But the toilet has a sticky floor and It smells disgusting of urine."
• "Friendly enough but filthy and in need of a deep deep clean."
• "This Wetherspoons pub used to be much better, but the quality of the beer and cleanliness of tables has got pretty bad as of late."
• "We will not be visiting again until the kitchen is back to normal."
• "Absolutely disgraceful as a real ale pub... When challenged the poor girl behind the bar said they were having problems with the lines!!!"
• "One of the worst ones we have been to. Mediocre lukewarm food, beer ok but not great. Toilets dirty."