The Retreat Reviews Summary

Service

Pros:

• "Lovely warm lunchtime welcome, excellent attention from the serving staff."
• "The food and staff were top notch.The food was well presented and Emma our waitress really looked after us."
• "Fantastic friendly service, we will definitely be returning."
• "Had excellent food and drinks from Rowan our exceedingly helpful and engaging bar person."
• "Very attentive staff."
• "Staff were friendly and good service too."
• "Staff lovely and attentive, food was delivered promptly and tasted great."

Cons:

• "The service could have been a little better."
• "Service was slow but we didn't mind as busy catching up with friends."
• "A restaurant full of inexperienced children who clearly don’t know what a decent dining experience is."
• "When trying to contact the pub for weeks to update allergy status no one ever answered the phone after trying for hours a day."
• "We waited over an hour to even be offered drinks, no bread or starters."
• "Service slow, and non attentive, kept having to get up and ask for things."
• "STAFF POORLY TRAINED…Young lad admitted he’d never poured a pint of Guinness, beer before!!"

Food Quality

Pros:

• "The tomato salad starter was the best meal I’ve had out in a long time. The steak main was also very good!"
• "Wow the food is amazing we went the 1st week it reopened 2 months ago and were blown away we have returned now almost every week."
• "Have just enjoyed the seared seabass with ratatouille and perfectly creamy mash potato."
• "The food was delicious."
• "Food and service are great. I only had the Sunday Roast there but it was delicious."
• "We had a lovely carvery, one of the best we've ever had."
• "The food was excellent and pretty good value for money."

Cons:

• "Only giving 4 stars because the food wasn’t the best and really it was below average and over priced."
• "It was cold. Not even tepid. The horseradish was nothing more than a tasteless paste with no body. And the gravy, well, absolutely no seasoning or flavour."
• "The beef is the worst ever encountered."
• "The liver was a bit thick and leek was a bit stringy and didn't like it much."
• "The food was below average and disappointing."
• "Chicken was dry, beef burger was so charred it was sent back."
• "The fresh Spit roast chicken is frozen so not fresh and deep fried so not roast - so totally not as advertised - ive eaten better road kill and roast rat."

Atmosphere

Pros:

• "Lovely for a long cold drink, very quiet inside, which was perfect as had my special needs son with me and the heat was too much to sit outside nice pleasant staff would go back for a meal."
• "Atmosphere is nice, decor classic."
• "Is nice restaurant and bar is lovely atmosphere."
• "Lovely evening spent with friends at The Retreat. Tasty food, relaxed atmosphere."
• "Wonderful food awesome staff fast service atmosphere was lovely busy but never in your face."
• "Nice atmosphere and good service."
• "This is a really lovely, atmospheric place to enjoy great food at reasonable prices."

Cons:

• "Wooden atmosphere and service by staff and bad customer service."
• "Difficult to comment on atmosphere as we sat outside."
• "Lack of atmosphere but he was extremely attentive."
• "Very disappointed with this pub. Staff were not very friendly."
• "Considering the place was near on empty it took an hour to receive our main courses."
• "We approached this restaurant last Sunday to try to have a bite to eat, but the place it wasn't very appealing."
• "Came in on a Sunday, took forever to get to the bar."

Price

Pros:

• "Great food not over priced drinks are good."
• "New menu is great with some excellent value lunch options."
• "The food was tasty but the portions quite small - looks at the pic of the fish and chips from the lunch deal."
• "They do a good lunch deal."
• "Nice and modern public house in Stains, reasonable price and quality snacks available in this place out door garden available to enjoy a drink during summer time."
• "Maybe a slightly more expensive than a regular pub, but given the environment, found it ok."
• "Good value for money."

Cons:

• "Since this restaurant has been re-fitted the prices have been hiked."
• "Wine is really expensive! Cost me £17:40 for 2 glass of white wine!!!"
• "First time visiting after they re-opened and I was absolutely staggered with the price increases! Not sure how you can justify £14 for frozen scampi and chips and £8.50 for a glass of wine."
• "Seriously overpriced, and a maître d' with a huge chip on his shoulder."
• "I think the prices were a bit steep though for drinks and food."
• "Food was okay but a rip off. 8 pound for a few pieces of calamari and another 18-19 pound for a very very small roast."
• "Nice place but much too dear for us."

Accessibility

Pros:

• "It's a good place to have dinner with friends and family."
• "Always a friendly welcome here (very friendly to dogs too with water and treats available)."
• "They allowed your dogs' inside. Very clean tables...and chairs."
• "Looking forward to summer to sit outside area under pretty twinkling lights pergola. Large car Park."
• "It also has a decent car park, which is very convenient."
• "Very well decorated and looks like it would be a good place to drink outside at in the summer."
• "Lovely pub close to Heathrow, recommend if your staying near the area for a flight."

Cons:

• "Good food, but awful for wheelchair users, i.e. you get stuck in the entrance between the NEW outer and inner doors."
• "Service can sometimes be slow but this is not all the time."
• "The staff lost the rhythm and people were turned away because of shortage of staff."
• "Waiters don't have idea how make basic alcohol cocktails."
• "Went there NYE ticket only event with buffet, but there wasn't enough as by the time we went to get some food it was nearly all gone and didn't get topped up."
• "Menu only gives a steak for £16+ chips, tomato etc are all extra."
• "STAFF POORLY TRAINED…Young lad admitted he’d never poured a pint of Guinness, beer before!!"