FixLocal - Chelsea Reviews Summary

Speed of Service

Pros:

• "They fixed my broken iPhone X screen within 20 mins on the spot!"
• "The service was good and very quick - 1 hour for a screen replacement for an iPhone 11."
• "THESE GUYS ARE AMAZING! ... they fixed it in 10 minutes!"
• "Quick and great value! Walked in here to get my screen that was completely shattered fixed. Took less than 20 minutes."
• "Efficient and better than Apple Customer Repair service. ... EC installed a new glass in 15 minutes!!!!!!"
• "I walked out less than 10 minutes later with a perfectly working phone and I paid much less than I was expecting."
• "got my phone screen replaced in 20 minutes, the lovely rep was so so nice and informational and my camera and face ID is working again despite doubts !!!"

Cons:

• "they made me wait for 3 hours and they told me they can't fix it,"
• "they fix my phone screen, taking more than 1 week and a half, and after 2 days the screen was broken again."
• "I'm still waiting for my iPad to be repaired I gave it to them in August,"
• "Took my working Huawei phone in for a battery replacement. Took over a month for the battery to arrive."
• "I left a laptop for repair about 3 months and a half ago in this shop. I have called on a weekly basis and each time I have been told that either they will get back to me, which they absolutely never do, or that the laptop will be ready the following week."
• "Really disappointed with their service about a laptop repair. They kept my laptop for 3 months without telling me what was the issue."
• "I had my screen replaced at this place but after 6 hours it wasn’t working!!!"

Quality of Service

Pros:

• "They honoured the online price (so they should!) and completed the work quickly and to a high standard."
• "The best phone and computer service in London. Everyone in the store are more than knowledgeable, proficient and professional."
• "Absolute life savers. Amin and Mohammed are both experts and managed to rescue my laptop."
• "They also took real care over the camera body when taking things apart so everything is still in order."
• "The gentleman at the shop were friendly, professional and worked fast to find a solution."
• "These guys are absolutely amazing and honest, a complete find in the field of computer and phone repair shops."
• "Better than iSmash. iPhone X was fixed with complementary screen protector in 15 mins."

Cons:

• "I wasn't happy with this place. My wife has a broken pixel 3a. They replaced the screen, but the speaker stopped working."
• "Awfull service, SCAMER. I went to change my battery 6 month ago and today I had to replace the battery again cause it was swollen and burning over."
• "Horrible service and if you fix your phone or computer there your warranty will expire and Apple specialized centers won’t fix your devices anymore."
• "The screen now doesn't work properly, it has small dead patches which are incredibly annoying when you're trying to text."
• "They’re screens are cheap and crack straight away!"
• "Absolutely awful. They put a new screen on my iPhone 7 which then didn’t work properly."
• "ABSOLUTE RUBBISH !! ... the touch screen would no longer work."

Customer Service

Pros:

• "I highly recommend this place and hats off to its efficient staff."
• "Amazing service Kamal at Electronic Clinic saved my Macbook Air which had liquid damage."
• "The service I received could simply not have been bettered. I was given endless patience all with extreme politeness."
• "I was very impressed with the service as well as how pleasant he was."
• "Highly recommend"
• "The staff are so friendly, professional and provide great customer support!"
• "Really helpful guys. A fantastic service, done incredibly fast."