"The food is just tasteless meat bathed in grease but then good enough to calm down your stomach before having something properly edible."
"Based on the vegan sandwich I had I have to give a bad review. It was a burger bun with salad, tomato and mushrooms. Not enough seasoning, if there was any at all."
"Tastes like McDonald's burgers, but made slower, this place is so overrated."
Customer Service
Pros:
"Justin at the Putney branch was brilliant. He was efficient, fast and got the order right the first time given that I was very fussy with the toppings!"
"Great service from the team, especially Fabio - Great attention to detail."
"The service provided by the Manager Leonardo was outstanding."
"The staffs was incredibly friendly and attentive, making our dining experience even better."
"Always happily serving customers with a smile."
"Really great service, thank you!"
"The staff were very friendly and helpful."
Cons:
"When we called to complain they was shut!"
"After waiting over an hour for our food to be delivered it was cold and grim!"
"Ordered takeaway, what I would usually order and have eaten before, rang the place as advised to, to mention my nut allergy, was then rudely, outright refused service because of it."
"The manager arbitrarily determines when the closing time of the establishment is."
"The service feels a bit disjointed - you order, then have to hang about waiting for your order to be called."
"Guys, you have one job! Forgetting to give you fries when you have pay slip literally attached to the side of the bag is unacceptable."
"Appaling customer service !!!!"
Atmosphere & Cleanliness
Pros:
"The restaurant had a cozy and inviting atmosphere."
"Really good, quick staff and laid back atmosphere inside the restaurant."
"This particular branch is nice, clean, and keeps in the mold of other Five Guys."
"Atmosphere was amazing and peaceful environment."
"This place is great! Atmosphere is chill and cool."
"Quiet (when we went 2200ish), clean, amazing food."
"Absolutely amazing! The place is clean and staff are super friendly."
Cons:
"The place is also very dirty and is covered in peanuts."
"This particular restaurant always seems a bit drab inside. I think it's the lighting."
"Music a bit loud and floor a bit slippery from grease."
"Pictures of positive reviews hung repetitively on the walls."
"On this occasion the restaurant wasn't very clean either."
"I used to love five guys .....not got the same appeal anymore....store seemed grubby."
"We were served by the same woman, but with a different name on the receipt."
Value for Money
Pros:
"Definitely worth the extra money."
"It's worth every penny you spend!"
"I can say that its worth the price as the servings are huge and amazing customer service."
"It's only a couple of pounds more than McDonald's."
"Expensive but defintely, definitely worth it."
"It was pricey but totally worth it for me."
"Price seemed a little high until I ate the wonders that were created. Then I understood."
Cons:
"You basically pay premium price for an ok burger in a fast food setting that has the charm of a well lit public toilet."
"In the time 5 guys has been in the UK the price appears to have more than doubled."
"The food is good, but not proportional to the price."
"Just a shame it's so expensive."
"It's on the pricey side but the portions are big and you get free toppings on your burger."
"A small burger, chips and a drink will set you back well over £10."