Kwik Fit Plus Reviews Summary

Customer Service

Pros:

• "The Manager was really keeping all the customers entertained and made the wait go really quickly."
• "He made handing over £300+ almost bearable. Cheers."
• "The member of staff dealing with me sat down and drew out several diagrams to explain the problems, and outlines the possible outcomes."
• "As a woman I know nothing about cars but the lads are so genuine and honest."
• "Absolutely brilliant service today from the staff at Quick Fit."
• "The man i dealt with (wish i knew his name as he deserves a mention) was amazing at his job."
• "Can not praise these guys enough absaloute legends."

Cons:

• "Went in to see if they could do a wheel alignment... Guy was plain rude and didn't even want to attempt it."
• "The staff member was rude, dismissive and lied to get rid of me."
• "Never coming here again."
• "The place is a mess with litter all over the carpal and the fitters lack any polite interaction with customers."
• "I only came because I thought your garage was better than others and because my company has offered me a discount to use you but I won't be coming back."
• "Its absolutely rip off. I regret I changed my dealer..."
• "Far too little available parking."

Efficiency and Reliability

Pros:

• "Got my new tyre fitted with only a short wait."
• "Very attentive, very thorough, very accommodating (they were fully booked but fitted me in!)."
• "Awesome service from these guys. The MOT took around 40 minutes, and everything was OK."
• "The work was done incredibly quickly, and couldn't have expected better service at any step along the way."
• "All in just one day: my car was checked, faults detected, parts needed replaced front bearing and rear brake pads, adjusted, back on the road safety way."
• "I work for the NHS and rely on my car for work... the customer service was amazing and repaired my tyre in no time."
• "They were able to fit us in within 30 mins."

Cons:

• "Booked in for 3pm for two tyres, which was pre booked. And then after waiting 2 hours they tell me without a locking nut to remove the wheels they cannot do it!!"
• "They need improve booking systems, improve communicate skill with customers etc."
• "They told me they need my vehicle for 2 weeks to change one brake disk and shocker."
• "I booked online for a free tyre check at 11.30am. I was eventually seen at 12.15pm, 45 mins late."
• "Took my mercedes s500 here, they damaged the sill, dropped the suspension, hotwired the car."
• "I have now had 2 jobs that have been both dangerous and stupidly done."
• "Service was not carried out on the day as scheduled so I had to reschedule."

Cost and Value

Pros:

• "Was going to change two front tyres... An honest service! Definitely going back."
• "I started using Kwik Fit after I was let down badly by Halfords... They are honest, the work is done to a high standard, they go the extra mile in customer service and the price is reasonable too."
• "The manager, Danny, was very courteous and gave really useful and cost effective advice in sorting the tyres out for my car."
• "Don't recommend unnecessary work, and last time removed something for me with no charge."
• "Booked in to have a couple of tyres replaced only to get there and they only had one in stock. Didn't get any trouble just a 'we will upgrade them to the next tyre'."
• "Tyre repair saved me £80. Happy days, that’s how you build trust."
• "The fitter spotted that my tyre could be repaired and advised it would save me money."

Cons:

• "Had the tyres fitted a few days later and was charged an additional premium for fitting."
• "What a disgrace, just spent £593 on tyres, within 2 mile I have a flat tyre, no response from their breakdown recovery team."
• "Replacement tyre required due to uneven wear. Booked for free alignment check... Very annoying and very poor."
• "BEWARE of the prices they quote you, double check elsewhere! I was quoted £380 for replacement brake pads, discs, and a caliper on my fronts, went instead to garage that I go to often and know the owner, cost was £240."
• "The customer service was really good, however, I am not happy with the the type of oil used."
• "A bit of a con really... One price for online and one for in-store... hmmm con-ish behaviour."
• "However, £59.99 for an air conditioner recharge is a bit overpriced."