Edward James London - Putney Reviews Summary

Service Quality

Pros:

• "After having a less than optimal balayage from another stylist, Freddy went above and beyond to right the situation & make my hair look FANTASTIC."
• "Edward is a top hairdresser who listen to what you want and have knowledge to make it with your hair+ such a great communicator!"
• "Ashleigh listened to what I wanted and took the time to carefully rectify previous poor colour."
• "Freddie always knows exactly the colour and style that suits me and they last."
• "Freddy is by far the best hairdresser ever."
• "Heidi and Santi are like hair angels, they knew exactly what I wanted and did it to perfection."
• "Santi was amazing and he knew which colour and cut would suit me straight away."

Cons:

• "For the price I paid I can get a much better service and quite few coffees in my local beauty salon."
• "Having said that they didn't do what I asked for... Basically he just gave me a blunt cut."
• "I hate to say this, but a few months back I received the worst haircut I've had in my life from this place..."
• "However, I am disappointed and the overall experience was negative because often I had to wait for the hairstylist while he was serving other clients."
• "The quality was extremely poor... At Edward James she came out very disappointed, didn’t get what I had booked for her and the little that she got done was rushed and very bad quality."
• "Anyway, as they wouldn't do that and by then the vibe was creepy because of the way Tolomani and Savannah disrespected me, which I don't have to put up with."
• "It was impossible to relax with a bellowing voice next to me with no consideration for anyone but herself and her client."

Staff and Customer Service

Pros:

• "The staff is very friendly and always aiming for your comfort."
• "Very professional! Very friendly staff"
• "Very friendly and welcoming staff."
• "All the other staff are also extremely nice and welcoming."
• "The staff are all extremely friendly and so professional."
• "Fantastic staff very friendly helpful professional"
• "Such a friendly staff. Right from the start I had a warm greeting and a lovely massage to really relax into the experience."

Cons:

• "Astonisingly nobody offered coffee or any drink during my visit."
• "She waited almost 30min before someone became available and to inform her they are very busy and the beautician has called in sick and they can only do her manicure and pedicure on that day but the facial and the massage to be done another day."
• "Tolomani said he would only offer me bleached highlights only without even touching my hair first or doing a strand test (red flag), which I refused as my hair is damaged."
• "Professionalism is zero but very glad to invite someone for a 6 hour trial shift."

Ambience and Comfort

Pros:

• "The salon, spa and treatment rooms are so gorgeous and relaxing."
• "They really strive to make your visit as relaxing and enjoyable as can be possible."
• "This was the most relaxing, luxurious salon I have been to - so many small, thoughtful touches."
• "The whole experience is just bliss."
• "Always a thoroughly enjoyable experience, from the beautiful premises that help you feel so relaxed to the complimentary head massage."
• "The atmosphere is incredibly relaxing and almost spa like; you even receive a complimentary neck massage on arrival which I always look forward to along with the fizz."
• "The salon has a wonderful relaxing atmosphere and the Aveda products smell great."

Cons:

• "However on this occasion my hair felt quite dry afterwards."
• "I couldn't get out that dreadful salon quick enough and away from Tolomani."

Value for Money

Pros:

• "The price (for me) is almost an investment!"
• "Although a bit pricey, it's worth the money and I will definitely be back :-)"
• "And the new client discount is excellent too."

Cons:

• "Flow? Very expensive"
• "There are more superior Aveda salons in London where you get treated much better and don't have to have your hair damaged."
• "I would not recommend this place: I booked pedicure with massage for 38£ : the beautician was nice but the nail polish: average."
• "***DO NOT RECOMMEND AT ALL.***"

Additional Services

Pros:

• "Not to mention the complimentary stress relief massage you have before your hair appointment starts"
• "The Spa is wonderful too. The treatments are well prices and the staff are lovely and made me feel entirely comfortable."
• "You could literally spend the whole day there."
• "The whole experience was lovely - it was a real treat, especially the head massage."
• "Before getting my hair washed I received a complimentary 10 min shoulder, neck and head massage with relaxing oils."
• "At Edward James, you get the full experience - relaxing, scented shoulder massage, soothing hair wash, personalised hair colour, cut and styling plus nice drinks and biscuits!"
• "It's super luxurious with a massage and prosecco on arrival."

Cons:

• "Needless to say I’m off elsewhere... Shame the salon isn’t as professional as the Aveda brand."