Kelrick Properties Reviews Summary

Customer Service

Pros:

• "Katie and Georgia who helped me all the way through the application and referencing process."
• "Danielle especially is a joy to talk to and has made us very confident that letting from them is no mistake."
• "Been with them for the last two places I've rented and they are always amazing and helpful."
• "Bliss has been in constant contact with myself about repairs and the change in letting agent."
• "Darryl answered all of my questions from the start."
• "Mainly dealt with Darryl and he was wonderful, always available to contact and went above and beyond to assist us with any query."
• "Helpful, professional and supportive throughout."

Cons:

• "Booked viewing only for no one to show up and not communicate back."
• "Made appointment to value mums property, took day off work and travelled from Bolton. Called them when they were 30 minutes late to be told Agent was off sick and nobody had checked her diary."
• "Between the time property was booked for a viewing within the next 2 days am told property is already occupied."
• "Very shady bunch."
• "Very poor service."
• "Unprofessional, didn't turn up to the viewing they arranged twice for the same property!"
• "I tried to book a viewing on one of your properties... How unprofessional!"

Professionalism

Pros:

• "I would highly recommend her and the team at kelrick properties!"
• "Bliss and her colleagues have always acted quickly and well on anything relating to my house."
• "It’s such a refreshing change to find a company that’s works for the tenant and not against them ... 5 stars ⭐️"
• "Pauline was extremely helpful at every stage of the process."
• "We have recently rented a property from Kelrick Properties. Bliss has been very professional throughout and kept us updated with progress."
• "This has made the experience so far stress free and I would highly recommend Kelrick Properties to anyone."
• "Have been extremely efficient and responsive to any questions we’ve had."

Cons:

• "Rental team are not the best left living with black mold for 8 months that has now affected my health as bad asthmatic."
• "I found Kelrick Properties, unprofessional and untrustworthy."
• "Will never bother with this company again,!! I'm appalled!"
• "I'd give no stars if I could. If you use this company to sell your home... Sharks!"
• "The staff, including the manager were rude over the phone, and showed little empathy."
• "In our experience the communication here has been very poor. We enquired about a property for sale on a Friday and our email was not noticed or ignored."
• "Kelricks has no emergency contact and no way to get hold of them after office times."

Responsiveness

Pros:

• "Bliss Woods, who we have found to be very professional, helpful and informative."
• "I have to say specifically Bliss Woods has been with us from the beginning to the end."
• "Bliss was very helpful and made everything straight forward."
• "So if you are thinking of selling your house I would highly recommend Kelrick Properties."
• "KELRICKS are exceptionally better than all the rest. The customer service is fantastic."
• "Bliss Woods has been managing this service on my behalf and I have found her to be very responsive and professional in her approach."
• "They are always very professional, helpful and diligent."

Cons:

• "Kelricks were extremely patient in dealing with a messy situation."
• "Kelricks has no emergency contact and no way to get hold of them after office times."
• "Kelricks has no emergency contact and no way to get hold of them after office times."
• "In our experience the communication here has been very poor. We enquired about a property for sale on a Friday and our email was not noticed or ignored."
• "Kelricks has no emergency contact and no way to get hold of them after office times."