Serenity The Beauty Clinic Reviews Summary

Staff and Service

Pros:

• "I was greeted by a lovely lady who turned out to be the nicest and most effective therapist."
• "They are very personable and down to earth which I really appreciate."
• "Kuldip really is an expert in all things beauty."
• "Everything I have come in for has been done to the highest standard in a friendly manner."
• "Never met such a knowledgeable and caring therapist."
• "Kuldip's professionalism is outstanding and I can honestly say she genuinely cares about her clients."
• "Kuldip offers great advice and professionalism, you can really tell that she takes pride in her work."

Cons:

• "I still stand by my review on how rude the manager was."
• "Then once appointment had been confirmed she said she booked an invisible client who apparently is going to take over 4hrs for their services."
• "Therapist was very friendly and professional but also dictated the treatment and did not allow me choice of eyebrow styles."
• "I just thought this was a weird comment to make which made me feel uneasy."
• "Really rude and push you to book more services."
• "The 'customer service' was cold: as soon as I entered into the salon for my treatment there was no responses to my hello."
• "Please dont play the discrimination card here to mask your unprofessionalism."

Cleanliness and Atmosphere

Pros:

• "The salon is always kept to a high standard of cleanliness and health and hygiene is taken very seriously by the staff."
• "The salon is also extremely clean and welcoming."
• "It a very clean, warm and welcoming environment!"
• "The room was clean, smelt AMAZING and had a lovely atmosphere."
• "Very welcoming environment and sanitary also!"
• "The environment is extremely clean and the atmosphere is always very welcoming."
• "The salon is kept in a good condition."

Cons:

• "I visited the salon a few months ago with a friend and while she was having her treatment done a large man with a large dog came in and went around the counter and the dog had a bowl and was slurping water and making sounds and I thought this was bizarre to see in a salon."

Value and Results

Pros:

• "The service, prices and treatments are the best !!"
• "Trust me, I've been to many salons for treatment and most of them are all about making money, but serenity is the opposite considering the service the prices are reasonable."
• "Been here a couple of times in between lockdowns and Kuldip has extraordinary waxing skills - very quick and painless, listens to styling preferences and the hair grew back less quickly than usual."
• "She permed my lashes and the curl lasted four months!"
• "I would recommend Serenity for both treatments!"
• "My eyebrows look amazing, and the waxing is so quick that you do not feel any pain."
• "Great salon, well worth it! Prices are really reasonable in comparison to all other salons in the centre."