"The staff are all lovely and the salon has a really nice vibe, I always feel relaxed and pampered when I leave."
"Everyone is so friendly and always willing to go the extra mile."
"I have been a few times and have found all the staff very pleasant and accommodating."
"The staff are always very pleasant ..attentive...and go out of there way to make sure their clients are 100 per cent satisfied."
"All the ladies I spoke to in the salon that day were very friendly, really helpful and I can’t wait to come back again and enjoy a nice pamper!"
"The customer service is fantastic from all of the staff."
"Staff as friendly and welcoming as always."
Cons:
"Absolute joke. I will never use them again and i highly suggest if you want anything other than a basic hair cut, that you avoid as they don't care at all if they mess up your treatments and leave you out of pocket."
"Usually great service but on my last visit I was ignored whilst the girls moaned about one of their colleagues in the waiting room."
"The customer service in this establishment is shocking."
"I went back to the salon, spoke to an incompetent receptionist."
"Very callous to be so rigid in applying this when I had messaged explaining that I could prove I had been unable to attend."
Salon Atmosphere and Decor
Pros:
"A beautiful salon in an historic setting, recently furbished to a very high standard."
"Salon is trendy and stylish and every1 is very professional and polite."
"The whole look of the salon is very chic and current!"
"The salon is stunning and had the most amazing experience at Nuyu! Highly recommend."
"Lovely place!! Stunning inside, offered a drink twice which was lovely! Nails are stunning and I’m so happy with them."
"Beautifully decorated so Chic, modern classy all staff are very friendly and accommodating."
"The salon was very clean and well decorated."
Cons:
"The refurb/decorator squad, whilst not in evidence at all, hadn't quite finished on time."
Quality of Treatments
Pros:
"It’s always been a nice salon with fantastic treatments."
"The best hair cut I have ever had after struggling for years to find a great hairdresser."
"Libby did a brilliant job on my tired and old feet."
"I’ve been coming to this salon for a couple of years and never got a bad hair cut."
"The beauticians at NUYU truly know what they’re doing."
"I had Elemental Facial undertaken which included a foot and hand massage."
"I have tried most of their treatments and I have to say they beat anywhere else in Lichfield hands down!"
Cons:
"Unfortunately I had a poor experience at NuYu. I ended up being scarred by the eyebrow threader on both eyelids."
"They clearly didn't have the time and were overbooked however, that didn't stop them charging me for a long hair full cut and blow dry on top of an incredibly poor colour job. Greedy bad and over priced!"
"The express pedi wasn’t good at all and hair by Stephanie wasn’t great so I just stick to the other beauty treatments."
"I used NUYU Lichfield to have LVL lashes done, this was a complete disaster!!"
"I booked in for BIAB extensions. What I got was SNS extensions with BIAB on top. The manicurist cut my cuticles. One of them bled quite a bit."
"Disappointed with cut, stylist said she was jealous of my curls and didn't want to cut them off, she then cut my hair shorter than I expected."
"A really disappointing expensive experience - went to get highlights here and a cut and blow dry. Firstly, they didn't listen at all to what I'd asked for."
Value for Money
Pros:
"Very reasonable price for wash cut and blow dry."
"The prices are very affordable and such great value."
"I am really happy with my cut and it was so reasonably priced."
"Highly recommend for quality treatments that won’t break the bank!"
Cons:
"All this set me back £45. Will not use again, sadly."
"Do not go here unless you want to be disappointed, quite frankly they are a disgrace to the franchise!!"