McDonald's Reviews Summary

Service Speed

Pros:

• "The order came in less than 5 minutes."
• "Well I am just giving 5 star specifically In city road McDonald Because of The girl(night staff) name MARY* she is a only star here to help everyone specially in busy time she helps all Uber eats rider to pick up there order quickly so they can deliver to customer faster."
• "Took 15mins in total."
• "Food was served quickly and freshly served."
• "Great quick service and the breakfast was delicious (double bacon, egg and cheese meal)."

Cons:

• "Horrendous service live 6 minutes from the McDonald's was waiting for 1h30 for my food which didn't come at all."
• "This place is slow the staff are rude and if you ask how long your foods goner take they make you wait longer."
• "Half of my food was missing and it took over half an hour for the rest to come after I called them."
• "I had to wait 35 minutes for my meal."
• "Waited for over an hour for my delivery before it was passed to the driver."

Staff Attitude

Pros:

• "Friendly staff. Ample seating. Good breakfast options."
• "Staff member was on the door as a family member made a dash for the loo to manage queue and keep social distancing in place and let her through."
• "Nice, Patient staff, even whilst dealing with a merry group of Sisters, causing confusion with the order they'd like individually lol."
• "The staff, so kind. Not to hectic nice vibe especially the late hour."
• "Staff were friendly each time. Has a drive through which is handy for me."
• "Staff were friendly and polite."
• "Superb service by David at the Drive Thru. Great customer service is a dying trait in today’s day and age but this young man was a shining star on what was a miserable looking evening."

Cons:

• "Staff and management is rude, always queues to collect food after ordering."
• "They just laugh at u and end the call on your face!"
• "This place is slow the staff are rude and if you ask how long your foods goner take they make you wait longer."
• "Terrible Customer Service, Food Is Always Reheated And Not Fresh."
• "Toilets are are always 'broken', is taking ages to order and to get the order even if there are no other customers, rude and disrespectful staff."
• "Worst McDonald's I've even to it'll take you an hour to get your order, staff seem like they've given up they give you attitude when you ask for the sauce you paid for which are never in the bad."
• "Rubbish. They rush you at the till and the shift you like nothing. They don't consider the fact that they are very close to an the best eye hospital in London and would have to deal with customers with eye problems but trying to get something cheap to eat whilst they are at the hospital. The worst customer service ever. Rude staff. They all need training. Even the manager."

Food Quality

Pros:

• "The food was as you'd expect it to be. Their fries are untouchable IMHO compared to other fast food restaurants."
• "Good cheap meal, happier with McDonald's touch screen ordering & service to table means you are not standing around."
• "Oh what a joy. We pulled over proper hungry. I had a big tasty (Very) and she got a double plant burger both meals excellent quality .just the right temperature, meaning the food tasted freshly prepared."
• "Really hot fresh food."
• "Food was good."
• "Nice food here and also a nice view."
• "Great quick service and the breakfast was delicious (double bacon, egg and cheese meal)."

Cons:

• "When the food arrived the fries were undercooked, soggy and cold."
• "Food was lukewarm fries were cold."
• "Terrible Customer Service, Food Is Always Reheated And Not Fresh."
• "Chips were not cooked, were hard and were cold. The portions were half the box too."
• "DRY DRY DRY! Driest burger i ever had, it's like eating sand."
• "The fries were over cooked and hard."
• "Drive though order 5 selects meal with banana milkshake... completely cold food and dry if I wasn't in a rush I get to work I would probably go back not value for money £7.00 (even gave me the wrong sauce)."

Facility & Accessibility

Pros:

• "It’s a nice outlet of McDonald’s on the city road, near old street of London."
• "Visited after a night out at Xoyo, great place to sit and sober up. It was very quiet at the time I visited. Great service although some utilities such as the bathroom and touch screens were slightly unresponsive or out of order at the time of visiting 31/1/19."
• "You can eat inside or outside in your car."
• "Conveniently situated close to the city with drive through. Parking can be quite challenging to find if you want to eat in."
• "Spacious sit down area (for Central London), free car parking, free WiFi powered by O2 (it works) clean toilets and generally helpful staff."
• "Great place to stop in the middle of the fast pace London traffic, a bit of parking and a fair amount of seating."
• "24 hour drive through and car park free for 90 minutes for McDonald's customers only."

Cons:

• "Space too small when pick time. One doesn't know where to stand to place order at the till or at the machine or to collect order."
• "Difficult to get to, have to use the entrance from the petrol station."
• "The surroundings aren't anything to write home about. The level of cleanliness is of a very low standard."
• "The last time I gave them the benefit of doubt but it is clear the management couldn’t care less about hygiene."
• "Toilets are closed for customers so we could not use the washing facilities and there is no covid-19 sanitation station provided. Staff extremely rude as well when i have asked why toilets are not operating for customers."
• "Not all the automated ordering screens were working."
• "Have a mosquito device outside the McDonald's. It uses high frequencies to cause a horrible sound resulting in pain in the head/ear area for young people."

Order Accuracy

Pros:

• "Always check your items before you leave as they're fond of forgetting to add all the items you paid for."
• "Food was good, I had a car full and changed the order three times. Poor guy serving us remained polite and luckily we wernt holding anyone behind us up."

Cons:

• "Drive thru order, received the wrong burger the lettuce for this burger was actually in the packaging around the burger and not in the burger."
• "Placed an order with Uber eats. Asked for spicy chicken nuggets and received normal."
• "Half of my food was missing and it took over half an hour for the rest to come after I called them."
• "The worst McDonald's you can order from, I’ve ordered from Uber Eats twice and both times I’ve had things missing and the food has come cold."
• "I ordered meals for my kids and this is second time they haven't put the nuggets in the order."
• "Every time they have still added cheese even though they have observed other changes."
• "This McDonald's workers take the money and don't do the orders right ever time we ordered the food from there, there is something missing."