Vue Cinema Exeter Reviews Summary

Customer Service

Pros:

• "Staff were friendly and helpful."
• "Staff ate polite and friendly, would answer your doubts about the place, schedules and relevant matters."
• "Great customer service!! We managed to book our tickets for the wrong day. Turned up on the day and realised our mistake and the staff/manager said it wasn't a problem and gave us our seats without having to pay again! Great experience!!"
• "Everytime I go to the Vue in Exeter I always get a friendly welcome."
• "The staff were extremely friendly and helped us find our screen."
• "The staff are friendly and the new toilet refurb is brilliant well done to the manager and all the staff."
• "The staff were very helpful and friendly."

Cons:

• "The theatre has barely any staff, and the staff they do have are not very welcoming or friendly."
• "Terrible customer service, totally ruthless & not thinking about their customers hard earned money."
• "The guy who served us didn't listen to me at all got everything wrong."
• "Guy serving us coffee had a serious attitude problem."
• "The staff can sometimes be a bit vacant in this store and come across slightly rude."
• "When we went to collect tickets from the main desk a surley woman reluctantly put down her drink to serve us."
• "Staff not friendly and welcoming. Made to feel uncomfortable when asking about ticket types etc."

Seating Comfort

Pros:

• "All recliner with your own little table and loads of space so no-one has to push past."
• "Refurbished 2021 all the seats are electric recliners. Very roomy and comfy."
• "Seats comfy and spacious, temperature just right."
• "The leather recliners are amazing and makes sitting down and enjoying a movie such a great experience."
• "We sat in the very luxurious leather seat..very comfy."
• "Really spacious recliner seats which are very comfortable for you to enjoy your film."
• "Seats were excellent - leatherette motorised recliners with loads of leg room and space between seats."

Cons:

• "I found the new seats too deep. I, unfortunately, have short legs and the depth of the seat meant my feet didn't touch the floor and where the back of the seat cushion was against my legs it made my knees ache!"
• "The only fault I can give from my experience was our recliner chairs didn’t recline."
• "However sat in the luxury seats which cost extra, ended up slipping down them every 20 minutes as they were made from leather."
• "The VIP seats in Exeter's Vue are terrible, no reclining, old cracked leather and fairly expensive for what you get!"
• "After 90mins both our bums were totally nimble from the uncomfortable seats!"
• "If you're in a wheelchair you get the least comfortable viewing in the front row that hurts your neck."
• "I lasted 10 minutes before I had to leave... It was just too loud."

Facility Cleanliness

Pros:

• "Been going to this vue for years, always nice and clean."
• "Whole place clean and welcoming."
• "Always nice and cosy with big screens and great sound, as expected for a good cinema experience."
• "The facilities are always clean and tidy (as much as they can be in a cinema!)."
• "Highly recommended this Vue, as it is clean, tidy and very modern."
• "Cinema is very clean with extremely comfortable reclining chairs."
• "Toliets are lovely and clean."

Cons:

• "Screen was filthy, old popcorn, horrible stains everywhere, very dirty and not clean at all."
• "The place is filthy, the escalator was caked in popcorn that had been trodden in and was turning black."
• "The place was grubby throughout with the smell in screen 2 and the facilities being horrific and nauseating."
• "The venue in general was fairly dirty, with rubbish on the floor."
• "The seats are comfy but the cinema was grubby, bins overflowing in toilets, sanitary bins overflowing and sinks taped off and locks not working in toilets."
• "For the price you would like to think the toilets would be clean! Seat was up and it was orange underneath."
• "It was sadly ruined by it being way too cold in the screen room."

Price and Value

Pros:

• "Tickets are a good price."
• "I was really impressed with the £3 for all films, all day offer."
• "You can get kids boxes for £2 which includes a drink some popcorn and some sweets great value for money."
• "Prices reasonable for what you get."
• "The ticket prices are reasonable."
• "The prices for one had completely dropped to a reasonable price."
• "It's £1 cheaper per ticket to buy tickets online than at the venue itself."

Cons:

• "When you consider that a kilo of popping corn costs around £2 and will make over 40 tubs when popped the price in the cinema is outrageous."
• "The drinks and popcorn are very expensive."
• "Food, snacks and drinks are very expensive."
• "The Vue is expensive, it does offer concessions but it also has a sliding price scale based on film popularity, day of week etc."
• "Tickets too expensive, and that was the cheap seats..food and drink wayyyyy to expensive."
• "Great film, reasonable ticket prices but food is way over valued!!!! Total rip off £4 for a large coke."
• "£11 to watch a movie????? Seriously? Never in my life have I paid that price, and I will never again."