KFC Nottingham Reviews Summary

Food Quality

Pros:

• "The ceiling LEDs were shining and our chicken delicious."
• "One of my favourite kfc's for taste."
• "For once with a KFC restaurant included my included sauce as asked for and kept the whole meal hot for my train journey home to London."
• "The chicken was delicious. Burgers were good."
• "Good hot food when I visited don't always get that in KFC but here today it was really nice going to visit again to test that out see if it's as good next visit."
• "Great experience - the food came quickly and tasted amazing."
• "Chicken Zinger Burgers, fries and a drinks was all we had and it was great taste."

Cons:

• "The food was cold the drinks were flat and tasted disgusting."
• "Got sent completely the wrong order clearly KFCs fault as the receipt was right."
• "The chicken barley warm."
• "The food itself (zinger burger) was sub par it looked like it had been kicked around the kitchen before it was given to me it was just warm with limp lettuce."
• "Food was horrible inc the new chips, chicken dry, tasteless, chips awful."
• "The chicken a bit uncooked, the buns dry and stale, the fries soggy."
• "Such a worst experience. Ordered a bucket and received these pieces(6 leg pieces out of 10). Food taste was worse even."

Cleanliness

Pros:

• "At least the toilet was clean."
• "Saw a lady visiting upstairs cleaning the floor every few minutes... place was clean."
• "The interiors are pretty good the hanging lights and the paintings on the wall make the interior look bright and neat."

Cons:

• "Bins don't get emptied on time and garbage starts to pile up around the bins."
• "The tables were dirty some customers just left their trays on the tables pile high with their rubbish."
• "Major complaint is the bathroom was very dirty."
• "Slow service, food all over the floor and generally looked uncared for."
• "Both urinals and the toilet were overflowing with urine."
• "The place was filthy. I covered the table with napkins but the grime was still under there."
• "Lots of food on the floor between some of the tables and there was not a cleaner in site."

Service

Pros:

• "The staff were friendly and explain prior to service they'd run out of a multitude of components to make up meals."
• "The staff at the counter is usually very helpful and friendly."
• "Umadevi was quick to offer insightful suggestions from the menu."
• "Customer service is getting better, I still double check to make sure I have got my order properly."
• "The staff were super friendly, the Team member that served me (Joshua) was really polite and his overall service was exceptional."
• "Will defiantly keep coming back to this branch who manage to get my order right in a quick and orderly manner."
• "The staff was pretty quick to take orders and within minutes it was all ready."

Cons:

• "Horrendous today, waited over 20 minutes for a popcorn chicken snack box."
• "They never pick up the phone so you can never get anything resolved."
• "Never again this kfc with uber eats. My order meant to be 10 minutes but it took 55 minutes because kfc were too busy!"
• "Worst experience ever at KFC...new staff...all rude."
• "Staff seemed more interested in chatting to each other than serving food."
• "Staff need training & Manners and fries are going worst then worst every day pass, Lazy staff."
• "Waited 15 mins for my food, that wasn't a problem but what an issue was the woman serving, not once in that time did she smile or say thank you to any of the customers, she was rude and looked like she really didn't want to be there."

Order Accuracy

Pros:

• "For once with a KFC restaurant included my included sauce as asked for and kept the whole meal hot for my train journey home to London."

Cons:

• "Got sent completely the wrong order clearly KFCs fault as the receipt was right."
• "Not a five star because my order had three missing items, one of them being the drink."
• "Incapable of getting your order correct, 4/4 times, wrong items, missing items."
• "They got my order wrong to start with so had to tell them then wait again."
• "Ordered off uber eats, but I ordered once and never received it."
• "One of the workers had a really bad attitude she messed up my order 4 times."
• "Asked for dark meat only, because it was take out they put white meat in the bag."

Facility

Pros:

• "The seating area upstairs was big enough."

Cons:

• "Seating arrangement is poor."
• "This table is always being used by able bodied people which is wrong and unfair."
• "Only one complaint my husband is registered blind they have one table for people with disabilities."
• "The KFC was very short staffed. Took almost 6 minutes just for someone to acknowledge and take the order."