Domino's Pizza - Cambridge - Central Reviews Summary

Customer Service

Pros:

• "Great service."
• "The driver was so lovely, he told me the restaurant was busy and as someone who works at a restaurant myself, I understood him."
• "The service is top-notch, with friendly and efficient staff who make the ordering process a breeze."
• "He was very nice and apologized."

Cons:

• "They cancelled our order and never told us, after 9 calls someone picked up the phone. He simply did not care."
• "Pizza app said it was delivered and when I called to enquiry I had someone who was aggressive..."
• "Food was late 1 hour 25 minutes. I phoned Dominos but the man who answered the phone was rude and not interested."
• "Absolutely disgusting customer service. Fransisco who works in this branch is the rudest and most belittling person I have ever had the displeasure of dealing with."
• "Staff could hardly speak English, were rude and hung up twice."
• "Terrible customer service, phone order taker didn’t ask any questions, mumbled and seemed irritated that she had to take my order."
• "Robotic, near-mute delivery drivers who seem to forget half the stuff I order, extremely rude manager who has a serious attitude problem."

Delivery Time

Pros:

• "After reading reviews I was really happy to see my order after an hour after making an order and it was still warm."
• "Saw reviews on delivery time being long so just went for collection... order was completed in 15 min from when I submitted it so no complaints from me!"

Cons:

• "Ordered a pizza and it never arrived while the app says it has."
• "Food was late 1 hour 25 minutes."
• "Furthermore, pizza's most of the times are stone cold."
• "Do not order from here! My friend and I ordered a pizza and it still hadn’t left the shop after 50 minutes."
• "The food arrived 1h late."
• "Always takes forever for the delivery to show up."
• "Waited for an hour with no sign of pizza, even though the online tracker said it had been delivered."

Food Quality

Pros:

• "Pizzas were okay."
• "As for the pizza itself, it’s absolutely delicious with a wide variety of toppings to choose from."
• "Luckily my pizza's are generally really good to excellent. 8/10 overall."
• "The crust is just right, and the cheese and sauce are perfectly balanced for a mouthwatering experience."
• "Pizza is good and exactly what I ordered and needed right now..! :)"

Cons:

• "1st time went for Domino's Pizza in Cambridge and it was so awful."
• "I would give 0 stars. Waited for over 2.30 hours and pizza was so cold and dry. The worst pizza ever."
• "The pizza came in 2 hours and was undercooked."
• "1 star is generous! Ordered a late night pizza just after 1am on Wednesday... it did come, cold and pretty unappetizing."
• "Yuck. The tomato tastes more like jam than tomato, there are no redeeming qualities about the awful pizzas."
• "The food was stale, cold and unappetising."
• "Pizza turns up 1hr 45 minutes later completely cold."