The Carnarvon Reviews Summary

Service

Pros:

• "The staff were all super friendly, helpful and efficient."
• "Staff were great and nothing too much trouble for them."
• "The staff and management were extremely helpful, welcoming, smart and very professional."
• "All the staff were very welcoming and friendly all said hello as we entered and all said bye as we left."
• "Staff was super attentive and knowledgeable about the menu."
• "The attitude of the girl who served us was excellent, she was pleasant and funny."
• "The staff were great and even sang Happy Birthday when they brought my niece's cake out."

Cons:

• "staff seem like they need some training."
• "Service was very poor, even though we had the back room to ourselves with a party of 26, the tables were set so far apart you would think that you wasn't with a party."
• "However, the service was so so slow they prioritised larger groups we waited over 30 minutes for deserts."
• "The service was pretty slow left feeling disappointed."
• "We were just left waiting a while at the end for the bill and then to make a payment."
• "service was a bit slow."
• "service was very poor."

Food Quality

Pros:

• "The food was outstanding and well worth the money."
• "The food was fantastic, no faults whatsoever."
• "The food was excellent especially the steak and kidney pie!"
• "The food was awesome."
• "The food is fantastic so full credit to the team of chefs."
• "Lovely meal, all food was spot on."
• "The food was well presented, delicious and piping hot when served."

Cons:

• "Although my desert was lovely, my main dish of salmon wasn't, it seemed as though it had been cooked to death."
• "The batter on fish was soaking and was not crispy."
• "One of us had a steak which was very poor."
• "All veg was soggy, how can a kitchen get veg so wrong."
• "The butternut squash lasagne was not even enough for a child it's was awful."
• "Food disappointing (we've cooked better ourselves) & certainly wasn't value for money given the poor quality."
• "Food was disappointingly bland and chips not very nice."

Value for Money

Pros:

• "The whole meal and drinks came to a satisfactory £120."
• "The early birds menu was excellent value (2 courses for £9!)"
• "the most amazing food at prices that are so good."
• "Lovely staff and a bill that was really reasonable."
• "Food of great quality and sides come as sharers with plenty of value for money."
• "Good value food served by friendly staff."
• "The food was really tasty and very good value."

Cons:

• "No positive comments regarding value for money."
• "What a waste of money."
• "Bit pricey for what you actually get.. also find it absolutely ridiculous that you CANNOT order of the 'early bird' OR 'normal menu' to eat outside... you are restricted to their al fresco menu!!"
• "Was extremely shocked to look at the bill at the end to see a pint cost just shy of £7 tho!"
• "disappointed, over priced for the poor quality of the food."
• "prices are a bit steep."
• "Food good but overpriced."

Ambiance and Decor

Pros:

• "Decor is modern and fresh and everywhere is clean and tidy."
• "Always 5 star, The Carnarvon caters for all occasions fab restaurant side, less formal pub side & a lovely outside area."
• "The place is tastefully decorated and the decorations are subtle but lovely."
• "The gardens are nice and there's shelter should the weather be all, well you know, English!"
• "The entire place is very well kept, always clean and tidy."
• "Comfortable stylish seating."
• "Beautiful pub, decorated tastefully in the Christmas spirit."

Cons:

• "Only one proper table in the middle with lounge seating each side. No good if 2 parties want to eat."
• "Even though there were loads of tables available they chose to sit us at the first table with the waiting staff constantly standing nearby which made me feel very uncomfortable."
• "The only complaint I would have is that the Christmas fayre should have came with Santa hats and crackers which was not put out."
• "The room we were in had 0 ventilation and it was extremely hot."
• "door opening making area we sat in quite uncomfortably cold at times but understood this issue."
• "The tiled floor can be dangerously slippery which staff know about, slide on themselves and yet allow to still be used."
• "I've been here many times, but this time there were 6 of us crammed on to a 4 person table."

Accessibility and Accommodation

Pros:

• "Turned up without booking and although they were going to be busy they still gave us a table."
• "When arriving beware that the car park can be full although on street parking is fine around the premises."
• "Easy wheel chair access although can be a little tight navigating around tables."
• "To top it all off a nice lot of disabled parking and a nice big spotlessly clean disabled loo for me!"
• "They can accommodate large groups in or outside."
• "All meals came out at the same time to say they was 13 of us and was all hot and well presented."
• "There is plenty of parking and I can Imagine it getting extremely busy particularly with passing trade in summer."

Cons:

• "It's crazy to think that in 2022, a pub makes no indoor allowances for customers with their pets."
• "Marked down as no dogs allowed inside."
• "I was extremely annoyed that the main menu was not on offer if you sit outside and you have a limited choice menu to choose from."
• "We weren't offered a high chair despite having a young toddler and therefore had to ask for one."
• "Could not take the dog into the pub but it was quiet pleasant with the heaters."
• "Thought we could get some sharing platters but they had changed the menu."
• "Tried to book for Saturday evening - was told that the earliest table would be 8.30pm, it was later than we wanted but booked anyway."