Astronomer Reviews Summary

Staff Service

Pros:

• "Fantastic staff, very friendly and helpful, especially Rob and Ashley."
• "Things have really improved, the staff were excellent as was the relatively new manager."
• "The staff was very friendly, however rushed of their feet."
• "We were served by a very pleasant and efficient waiter called Luke."
• "Been here many time staff are always lovely and freindly."
• "Staff are friendly and always willing to chat."
• "Staff were very welcoming and explained procedures very clearly."

Cons:

• "Staff not interested in the work they are doing."
• "There's simply not enough staff from what I can see."
• "The service is poor at best which is not the fault of the people that work there, there just isn't enough staff to cover everything."
• "Staff seemed unorganised, other tables complaining of cold food, wrong orders and large gaps between some meals and others arriving."
• "Most the staff are nice but a couple of them very rude and unhelpful."
• "Staff were rude, and 'did not expect it would be busy on Bank Holiday Monday'."
• "Staff do not want to engage with their customers."

Food Quality

Pros:

• "Food was really nice."
• "I had the 8oz rump steak. It was one of the best tasting steaks ive ever tried. Also very tender."
• "The portions were generous and the food nicely cooked."
• "Food was amazing and large portions!"
• "Food tasted fantastic and our children thoroughly enjoyed themselves."
• "The rib eye steak was perfect and the kale and sweet potato salad was fresh and tasty."
• "Food was great, service amazing!"

Cons:

• "The roast beef was quite sinewy, the yorkshire pudding was like eating soggy cardboard."
• "Food was very bland."
• "The vegan burger was okay but the fries tasted stale and cold."
• "The custard was watery and the whole thing tasted like it had been in the microwave for too long."
• "Food took 40mins to arrive but was then luke warm at best."
• "The festive stack had no pulled turkey sliders and, even after being returned, still had no pulled turkey."
• "Food over cooked and lacked taste."

Facility Cleanliness

Pros:

• "One positive the place was clean and managed to get a table easily."
• "Nicely priced food. Clean environment."
• "Very clean and beautifully decorated."
• "Very good clean establishment."

Cons:

• "The toilets were disgusting tissue everywhere dirty toilets and sinks."
• "We were shown to our table which called nice enough but then we realised that the table had not been cleaned and was sticky."
• "All the empty tables were dirty and full of plates with half eaten food still!"
• "Not a great first impression to see tables with dirty plates left, and other customers warning us to go elsewhere."
• "Left over food on the floor from the guests before which had been taken over by a family of ants which was very unpleasant."
• "Food on the floor by previous customers."
• "Lots of dirty tables with plates and half drunk glasses on."

Value for Money

Pros:

• "Great value for money with the eat out for £15 offer they have on at the moment."
• "Had a nice meal and felt it was good value for money."
• "Very cheap though and nice venue."
• "Food is always nice, good value for money."
• "They have offers everyday so it’s definitely worth it if you’re looking for a nice place to eat without breaking the bank too much."
• "Also we used our Tesco clubcard vouchers towards the food which made it very good value."
• "Good value for money and worth a repeat visit."

Cons:

• "Salad leaves dried up and starting to turn brown clearly from a bag not fresh."
• "The food is cheap and cheerful but personally I would rather pay more for quality."
• "Cold meals seem to be the thing that happens too frequently."
• "Even had the pizza been complete it's a poor value dish at £7.29."
• "We still ended up paying £5 deposit each and then £25 for the final bill."
• "When the food did arrive it was miniature portions."
• "The food we waited for hour and half in between starters and mains. When the food come out the steak was overcooked and full of fat."