Primark Beauty Studio by Rawr Express Birmingham Reviews Summary

Staff Service and Professionalism

Pros:

• "The staff are amazing and go above and beyond."
• "Reshma was absolutely brilliant. Went for a express pedicure Wednesday morning, but stayed for a pedicure as well."
• "Today visited Primark Beauty Studio by Rawr Express Birmingham, had a lovely experience with Rosina."
• "Gurbaksh did the best eyebrows. She did them very professionally and it didn’t hurt at all during the threading."
• "Always come here to get my eyebrows tinted and threaded and top lip waxed and threaded I see Gurbs who is lovely always friendly and we have a good chat."
• "Have been getting my hair coloured here now since June and Jass has always provided this service for me."
• "I had an amazing experience with Gurbaksh (Gurbs), who did my eyebrows which was wonderful."
• "Reshma is always very focused on her clients looking good."

Cons:

• "However the lady who did my eyebrows waxed the lower part of one of the brows and proceeds to go “oops sorry” and did not even try to fix it."
• "I was recommended to go to the Primark branch in Birmingham, Rawr beauty. Unfortunately my experience here was not good."
• "They have such bad customer service. I got a facial waxing/threading package where you get one free treatment if you pay for 5 treatments."
• "Bad service explained clearly what I wanted regarding my nails."
• "I don't recommend. I went last week to Primark Studio Birmingham to get my nails done for my holidays and after 2 days my nails were chipped and the gel started to fall off."
• "Probably the worst hair cut i have ever had..Jass done my hair cut and she made a joke on haircut."
• "Truly awful salon. I booked an appointment for my nails with Amani and was told on the day that my appointment was with someone else."
• "I booked an eyebrows wax appointment with Salma but another servant made the service without giving me a reason !!!"

Quality of Treatments

Pros:

• "Visited today while here from australia and they are some of the best nails I have ever had!"
• "My nails are growing well from the BIAB and when threaded my eyebrows don't hurt."
• "Had my brows done in under 10 minutes (during non peak times) and I loved my eyebrows."
• "Big thanks to Salma! She did my nail gel today."
• "Reshma did a great job on my eyebrows."
• "Had a deluxe manicure here today. This involved choosing a colour (you can have normal polish or gel) and then my therapist, Haminot, filed my nails into the shape I requested."
• "I had a deluxe manicure and pedicure on Thursday and by Friday afternoon the manicure started peeling."
• "My experience with Primark Salon is always pleasurable. Beauty therapist Gurbakhsh is really good at her job."

Cons:

• "I went here last week to get semi permanent lashes done. I paid £65 and they started coming off after the first day."
• "Possibly the worst mani/pedi I’ve ever had. Never had a gel manicure chip like regular nail varnish."
• "My daughter had a biab treatment and her cuticles were left sore and bleeding."
• "Went to get my eyelash extensions removed. A large amount of the chemical used was getting in my eyes which stung intensely."
• "The manicure was very bad not nice at all."
• "I went for haircut so the charges for hair cut are £17 right which is fine if only these are justified."
• "Went and had my nails done here whilst staying in Birmingham for the weekend. Usually the appointment is around 30 mins however this was no the case."
• "Avoid! You could get an infection from doing nails here cos they’re very rough with your skin and could a create a wound."

Customer Experience and Communication

Pros:

• "Full trust on Rosina service."
• "Have had my brows done so many times here, always good, but just had Gurbahksh (Gurbs)… She took such good care of my brows."
• "Repeat customer here, really good location as you can get your eyebrows done and shopping."
• "Hadiqa did an excellent job on my hair. Exactly the way I want my hair to look like."
• "Came in to get my eye brows threaded. The lady was finishing up a previous customer so didn’t have to wait long."
• "I booked in here last minute to have my hair and make up done my hair was a bit of a let down as the curls dropped out within 20 minutes."
• "I had a wonderful experience today ! I can’t thank Nyla enough she is amazing and so so sweet!!"
• "Great service by Aneesa - she made my daughter (age 12) feel very special! A great birthday treat."

Cons:

• "I wasn’t going to leave a review because I usually don't complain about anything, but she was rough while she was doing my nails."
• "I booked an appointment for my nails with Amani and was told on the day that my appointment was with someone else."
• "The first time I used this salon it was great. I left a great review. But since then.. All the staff seem to have changed."
• "I went in for a haircut, wash & blow-dry and was treated very well by members of staff - particularly a lovely lady called Khatoon."
• "I booked this morning for a three pm appointment and apparently they don't have an appointment I had to remove shellac and had to be done before I went bk to work."
• "Appalling service. Pre booked my appointment and arrived at the specified time. 25 minutes later I still wasn't seen."
• "Avoid! You could get an infection from doing nails here cos they’re very rough with your skin and could a create a wound when they exfoliate your hands/feet using unsanitised tools."
• "Absolutely shocking service!!! The person behind the till was extremely rude and should not be in the retail business."