ODEON Coventry Reviews Summary

Staff and Service

Pros:

• "The staff is brilliant and very helpful."
• "Staff are always lovely and ready to help you where possible."
• "Guy at the food tills was super friendly as was the lady who takes the tickets as you go through to the screens."
• "The staff at Odeon were friendly and professional, and they made the entire experience even more enjoyable."
• "ALL the staff and management were great."
• "Most staff are adaptable to this and professional."
• "Staff always polite and friendly."

Cons:

• "Don't go during busy periods they don't have enough staff on."
• "The staff members were extremely bone idle and rude, not showing any mannerisms that I'd expect to receive when paying for a service."
• "Very aggressive staff and manager."
• "Untrained and out of date staff."
• "The staff is incredibly rude. Soo disappointing in the way they treat their clients."
• "Horrible experience. Unhelpful staff who delays services over small matters."
• "The staff are completely oblivious to any of the issues of the cinema, and they turn a blind eye to everything."

Seating Comfort

Pros:

• "Seats are comfortable enough but not the best."
• "Recliner seats are comfortable and spacious."
• "The seats are super comfortable with holders for yours drinks."
• "Seating is fantastic - if you don't go at peak times you can sit in the fancy seats at the back, which are slightly more comfortable and have a little more room."
• "Seats are comfortable."
• "The seats are really comfortable."
• "Seating was very good."

Cons:

• "Paid extra for premium seats that were dirty and uncomfortable."
• "Seats are really uncomfortable after awhile."
• "I paid extra for front-row Premier seats, but it was annoying tilting my neck up slightly to see the screen."
• "The seats were rock solid seats which started to unbareable about an hour and a half into a two and a half hour film."
• "Most uncomfortable chairs old and worn out and actually difficult to sit on as are at a downward angle causing you to slide forward."
• "Seats are like planks of wood."
• "The seats are of the newer design covered with a leatherette material. I found these seats to be rather hard and uncomfortable on a film of over 2.5 hours in length."

Cleanliness and Maintenance

Pros:

• "And I have always found it to be very clean."
• "The cinema is situated upstairs there is a lift from the car park if there is any trouble walking up stairs."
• "The screening rooms are always clean for the next showing."
• "Toilets were clean and I was glad about the lowered sinks so i didnt have to lift my little girl up to wash her hands."
• "Clean cinema and toilets."
• "This is my nearest cinema.always clean and tidy."
• "Usually clean and tidy though."

Cons:

• "The cinema is dirty with dropped snacks from previous showings."
• "The cinema is a cesspit of germs, it is quite frankly disgusting the state its in."
• "It's a bit worn and the carpets are never quite clean so it feels a bit shabby."
• "The mens toilets were so disgusting and stunk so bad I held it in throughout the movie."
• "Toilets stink of urine that bad it makes you heave, flies buzzing around."
• "The room was dirty .. and while the ads was on that's when 2 staffs came to clean up!!!"
• "The whole cinema needs a huge revamp, it just seems a bit dilapidated and dirty."

Value for Money

Pros:

• "And in my opinion their snacks and ticket are cheap as well."
• "Been here loads of times. Always good and has a unlimited viewing membership system too which is good value!"
• "Ticket prices are great, popcorn and drink were also good quality and priced well if bought as a bundle."
• "Already have Limitless which makes going to the cinema easy and much cheaper than it would be paying full price."
• "It's definitely worth getting MyOdeon membership (which is free) as it gives you access to super saver tickets, which are £6 on specific days."
• "OK price compared to other local cinemas."
• "You have multi languages too and affordable prices with a smart subscription which allows you to pay little and enjoy the world of cinema more."

Cons:

• "Pricing for tickets is high."
• "Premium seats are not worth the price increase, they're red and in the middle of the cinema."
• "The price is a bit expensive, they should seriously consider halving it."
• "Pricing here is more expensive, the experience is average."
• "Over priced and uncomfortable premium seats."
• "Concessions are extortionate."
• "Everything is over priced."

Facilities and Accessibility

Pros:

• "The cinema has a great selection of food and drink, including popcorn, candy, and soft drinks."
• "There is free car parking but your ticket needs to be validated in the cinema."
• "Free parking if you put your ticket in the machine at the ticket desk."
• "Free parking for 4 hours."
• "Good central location with a car park close by/access to public transport."
• "Parking is conveniently located at the 7th level of the building (same level as Odeon) which makes it very easy to visit."
• "Good, modern cinema with plenty of screening rooms."

Cons:

• "The ticket collection facility was a joke - there was only one (of their two) machines working which meant a 20 minute queue."
• "Only one person collecting tickets and no supervision in the screens with use of phones and talking right through the film."
• "The area where you get snacks from is poor there's 7 people working but only 1 serving."
• "Ticket office was closed so had to queue for ages at the sweet counter for our tickets."
• "Automated ticket system is a joke it didn't work."
• "Beware, ticket machines only accept coins!! Welcome to the 21st century!!"
• "Not the most accessible cinema there is - you need to use a tiny, smelly lift to actually get to the cinema from the ground floor."