ODEON Uxbridge Reviews Summary

Staff Service

Pros:

• "Odeon Uxbridge staff are polite and helpful and friendly."
• "Eventually the manager Mariam came over and sorted it out with the help of another assistant. They were really nice about it."
• "The staff were welcoming and warmed to my child instantly."
• "The staff are all really helpful."
• "Service from the staff have always been great, they’re always kind and helpful and attentive too."
• "Staff were pleasant throughout."
• "Wonderful, helpful and friendly staff."

Cons:

• "The staff never helps customers."
• "The staff was surly and rude and the cinema itself was rather run down."
• "There is never any staff to monitor what's going on and tell people to be respectful."
• "There are very very few staff members know what they are doing."
• "The manager was very rude and extremely unmannered."
• "The ticket collector was void of any customer relations skills."
• "Today I was greeted with one of rudest staff member during entry."

Seating Comfort

Pros:

• "The standard seats are a good size."
• "The seats are comfy."
• "Toilets are clean and monitored and seating comfy."
• "I brought a premium seat and it was so comfortable."
• "Première sitting is pretty good, with good leg space and armrests."
• "The seat I had was perfectly comfortable, and screen six was great."
• "Premier seats comfortable, cinema clean."

Cons:

• "Overpriced for the seats."
• "Also the seats are super uncomfortable."
• "Seats uncomfortable & floor sticky (as usual)."
• "Very tight cinema. not much space for legs."
• "Standard seats are not comfortable, especially if watching the new 3 hour James Bond film!"
• "Seats are very uncomfortable (narrow gaps between the rows)."
• "The seats are extremely uncomfortable with no legroom whatsoever."

Cleanliness

Pros:

• "The place is still clean as ever and offers a range of facilities, including warm snacks, pic n mix and a Costa coffee."
• "Very clean throughout."
• "Toilets are clean and monitored and seating comfy."
• "The toilet facilities are always clean and well maintained and everything else is great."
• "Restrooms are clean and maintained."
• "Odeon is really clean."
• "The screen was very clean."

Cons:

• "The floors tend to be sticky, the screens, IMAX or not are good, sometimes customers can be noisy there and there are way better cinemas you can go to for a lower price eg. Vue Harrow."
• "The floor is sometimes messy as well."
• "The seats were a little dirty."
• "The seat that I sat on had disgusting, dried chocolate stains and I had only realised after the 2 hour movie had finished."
• "Seats were all covered in dust."
• "Cinema seats were filthy, leg space was cramped and the seats were uncomfortable."
• "The worst odeon I have ever been too. Awful seats barely look like they have ever been cleaned."

Value for Money

Pros:

• "The cinema has a coffeebar suitable for pre movie refreshment which is fairly priced."
• "Tickets are cheaper when bought online."
• "I buy the limitless for Odeon. That’s the best price to enjoy all the movies 🍿for free with the limitless charges 14.99 pound per month which is not bed deal to watch."
• "We paid £21 for the four of us."
• "Ticket price is good. Doesn't get too busy, at ticket machines."
• "Decent cinema with free street parking after 6:30pm."
• "Nice and clean! Not very big screens."

Cons:

• "Feels like the whole thing is a rip-off now."
• "The ques are terrible sometimes, prices are extortionate."
• "Prices are extortionate and the cinema can be much too crowded at the weekend."
• "The cost of popcorn and colas has gone through the roof."
• "Bought 'Premium' Seats, but the seats were just regular seats nothing special about them."
• "The ticket prices are extortionate and have risen by a lot in the past couple of years - £15 plus now for a standard seat in a 2D screening."
• "Food prices are horrendous ridiculously expensive doesn't cater for people's needs at all."