Vue Cinema Thanet - Westwood Cross Reviews Summary

Cinema Experience

Pros:

• "Often visit this cinema, it is always clean."
• "The staff were helpful and polite, showing us where to go."
• "There was plenty of leg room, the seats were all reclining with small drink and food resting tables, making it very comfortable."
• "Facilities & service are great!"
• "Vue is always been a great cinema to watch films."
• "The seats are incredible value especially when bought online. What's more they are more like a reclining couch with a flip up foot rest which is electrically controlled."
• "The complex sits in the middle of Westwood Cross shopping complex so it's easy to fill a day and have plenty of places to choose for eating too."

Cons:

• "Vue cinema, please adjust your volumes in your theatre or we will be changing our venue for our next film"
• "Unfortunately had a bad experience here some boys was playing up before the start of the movie once the movie start they settled down and watched the movie."
• "The cinema was fility with chocolate stained seats"
• "Disappointingly… over thirty minutes of adverts at a child’s screening! It defeats the object of having one for toddlers if it’s much the same as any other screening."
• "Over priced tickets, over priced food"
• "And the unnecessary 'updating' of the automated ticket machines, which now rarely work is a big negative."
• "The air conditioning was not working or non existent - which left us very hot after 3 hours in a full cinema."

Customer Service

Pros:

• "The staff were friendly, Toilets were clean and screen was tidy!"
• "The staff were very friendly."
• "Staff very friendly and helpful whenever we go along."
• "Staff all friendly. Everything clean."
• "The staff were friendly, Toilets were clean and screen was tidy!"
• "Staff very polite and helpful, venue spotless."
• "A really lovely one if I remember well Olivia served me. She was smiley and quick and polite."

Cons:

• "Unable to use gift card on self service machines, had to queue up to get done at the till."
• "Service on the drinks food side has been very slow. Hardly any staff working behind the tills."
• "Staff taking an age to serve at the snack and drink queues, despite lots of people working."
• "Queue for snacks 2 staff chatting and 2 staff not being very productive left snacks as would've missed start of film."
• "Staff weren't practicing social distancing amongst themselves."
• "Staff also seemed very disinterested and unwelcoming with customers and were rather blunt."
• "The lady was extremely rude and should not be dealing with the public."

Seating Comfort

Pros:

• "The seats were clean, comfortable and reclined well."
• "Seating is great. I always use the vip seating as its more comfortable and you get more leg room."
• "We sat in the VIP seats which were really comfortable."
• "Seats were all recliners in leather with movable tables. Absolutely fantastic!"
• "The new electronic recliner seats with table trays are very comfortable."
• "Every seat has been upgraded to reclining chairs. So over all for a very long 4 hour viewing experience it was exceptionally comfortable."
• "Big comfortable seats with adjustable arm rests! It’s excellent."

Cons:

• "The VIP seats and surrounding area is absolutely minging with empty rubbish packets and popcorn and sticky seats and sweets everywhere !!"
• "A family of young children with just 1 adult disrupted our visit to a film I would not take young ones too."
• "The amount of litter Left Behind was definitely eye opening."
• "The seats & tables in Screen 5 were filthy - they hadn't been cleaned for some time."
• "The seats are filthy. I've been twice since lockdown and on both occasions the seats have been filthy and clearly not sanitised since the last show."
• "This cinema is now getting rather grubby. The seats are dirty with a general air of neglect."
• "Seats are not as comfortable as they could be for a 2 hour film."

Value for Money

Pros:

• "The seats are incredible value especially when bought online. What's more they are more like a reclining couch with a flip up foot rest which is electrically controlled."
• "with the seats only £4.99 we may pay it a few more visits"
• "Price was fantastic, £5 for us both, along with £3.50 for a snack box consisting of kids popcorn, a sweet and a drink."
• "A fantastic cinema which is reasonably priced compared to most others."
• "The Vue has an excellent entry price of £4.99 per movie for adults so watching a film is great."
• "Cheap entry for a big cinema chain (£4.99 for a basic seat rising to £6.99 for VIP seats)."
• "The vue has always been my favourite cinema and now that ticket prices are at a permanent 5 pound price it's more than worth going here rather than anywhere else."

Cons:

• "Tad expensive cinema snacks and popcorn though."
• "Over priced tickets, over priced food"
• "The drinks and confectionary are overpriced so this makes the whole experience more expensive, especially for a family or large group."
• "The sweet packets are very overpriced at £3.99."
• "The price of snacks is astronomical."
• "What cinemas charge for bags of chocolate like kitkat or buttons is tantamount to daylight robbery £3.79 a bag!"
• "£10.99 for a coke and popcorn???!!! Daylight robbery."

Cleanliness

Pros:

• "This Cinema is very clean and tidy"
• "Very clean and tidy."
• "Venue spotless."
• "The whole place was nice and clean including the toilets."
• "Cinema is very clean, the screen size and sound system are great"
• "The cinema is kept clean, the staff are friendly and the service quick."
• "The place was spotless."

Cons:

• "The cinema was fility with chocolate stained seats"
• "Just been to see empire of light not been to the cinema for ages lovely time until I came out to use the toilets absolutely disgusting never seen toilets like it!"
• "The toilets are so very dirty."
• "Not cleaned properly between viewings, toilets not very clean."
• "Dirty and this is at the start of the movie, after a clean up ..... Apparently!"
• "The toilets were a disgrace and again clearly had not been cleaned properly for some time."
• "Unfortunately the cinema's screens are 'dated' and could do with some TLC. Worn-out seats and torn carpet in places."