Carlton Cinema Reviews Summary

Staff and Service

Pros:

• "Staff are always friendly and the ticket prices are brilliant."
• "Friendly staff and great prices on food and drink."
• "Nice helpful and pleasant staff."
• "Friendly and helpful staff."
• "What fantastic staff."
• "The staff are very helpfully, polite and always greeting you with a smile."
• "Staff are always friendly."

Cons:

• "Great cinema queued outside for 30mins only to miss beginning of film no staff member to escort you to your seat in the dark."
• "Girl behind the counter was a right Mong proper Jobsworth and would not serve us."
• "Only downside would be a rude member of staff who always seems to be there more enthralled by their phone and friends than the people wanting tickets."
• "Sadly it’s rapidly losing its charm due to rude, amateur new(ish) staff."
• "Today got refused entry paid for on card and was refused a refund because it was on my card, been using this cinema for years but will avoid from now on. customer service was shocking."

Price and Value

Pros:

• "The price is excellent for tickets and food."
• "It's one of the only places a family can go and watch the latest films,have a drink AND popcorn and get change from £30."
• "Amazingly cheap, good selection of the latest films."
• "Such good value extremely affordable."
• "The price is always the cheapest in Kent without compromising on the experience."
• "The tickets are extremely reasonably priced."
• "And at £3.50 for a standard seat and £4.50 for a premium - it's cheap for sure and fantastic value for money and No. 1 cinema is big."

Cons:

• "Prices for the confectionary can be a little high at times."
• "Massively overpriced food and drink and you can't take your own in."
• "Two tubs of popcorn and two lg cokes came to £15."
• "They have notices asking you to buy their snacks and drinks to keep ticket prices down but they are so overpriced (on par with Vue)."
• "Tickets are cheap, drinks and snacks not so cheap but not as much as the big chain cinemas."
• "Good stock of food, drinks and sweets just the prices at cinemas rip the arse out of the customers."

Comfort and Facilities

Pros:

• "Inside you'll have clean, comfortable seats."
• "Superbly comfortable seats!"
• "Lovely traditional cinema. Very clean."
• "Seating well spaced and comfortable."
• "Really comfy seats."
• "All the seating is new as part of a recent renovation, providing a lot of leg room and a comfortable place to spend a few hours."

Cons:

• "The only downfall is that the seats are uncomfortable after sitting in them for more than an hour."
• "The seats are very uncomfortable I walked out with a numb bum and sweating out because the heat in there was unbearable maybe invest in some air con."
• "Tiny dirty screen no room to move very uncomfortable picture quality pretty bad to."
• "The chairs can be uncomfortable after awhile but you are not paying for luxury seating hence the price being cheap."
• "The smaller ones are uncomfortable but will never not go here!!"
• "The downside is the size of the screen, which is small and it is not helped by an under powered sound system."
• "The screens are so small."

Accessibility and Location

Pros:

• "Travelling to the cinema is easy too - just a short walk from the Train, regular buses just outside and ample parking down many of its side-roads."
• "Local free parking in the high street."
• "Free parking in local streets."
• "Parking can always be found on the side roads."
• "Loads of parking around the local area."

Cons:

• "car parking isnt always the best."
• "The only downside is the lack of parking locally - obviously NOT the cinema's fault, but worth bearing in mind and getting there a bit earlier if you're driving."
• "It can be difficult to get parking as they don't have facilities for this."

Experience and Atmosphere

Pros:

• "Exceptional, beautiful place - the original Ticket booth is there, (first opened in 1910)."
• "The Carlton Westgate is all old-school cinema complete with a curtain that closes and opens when the main feature is up - like they used to do in the old days."
• "A real pleasure to go to a historic cinema like this in a unique building."
• "Lovely, quaint and compact family cinema which has adequate social distancing in the theatre."
• "A cinema for film and cinema enthusiasts; run by enthusiasts. A beautiful building with an interesting history and helpful, switched-on staff."
• "The eye-catching Swiss-style building has housed a cinema since 1910."
• "Wonderful find, old world ambience, retro feel, black and white tiles and framed old movie posters."

Cons:

• "Went to see Star Wars Han film on opening night of the new Number 1 cinema and the calibration of the projector seemed to make everything dark and the screen is too small."
• "Volume is always turned down extremely low to the point where you can hear people 5 rows in front whispering and hands in packets, even in louder parts of films."
• "On the screen, on some images, you could see that the image wasn't anywhere near as sharp as on a good quality 1080p screen in your home."
• "Sound was a little quiet."
• "The screen was quite small and you may not get blockbuster wow factor that you get from larger venues."
• "The downside is the size of the screen, which is small and it is not helped by an under powered sound system."
• "First time I actually left a cinema and no not due to the film but due to cinema etiquette."