Showcase Cinema de Lux Derby Reviews Summary

Seating Comfort

Pros:

• "Definitely worth the upgrade for extra leg room. Seats super comfy."
• "BIG comfortable chairs each with own wide arm rest and movable small trays, the chairs vibrated with the film, loads of leg room."
• "In the director's hall, you also get ergonomic seats which have room for you to put your feet up and lay back."
• "Chairs are so comfortable with enough legroom you can sleep off 😀"
• "Seats were really comfy and the temperature inside the cinema was fabulous."
• "The seats, sound quality, sound proofing and auditoriums generally are very good and kept clean."
• "The seats are large and accommodating and very comfortable."

Cons:

• "Seats in the standard theaters can be uncomfortable for long periods."
• "The seats remained comfortable throughout the movie."
• "Seats not comfortable. Very little leg room. Arm rests don't go up."
• "The seats are terrible couldn't get comfortable at all it's all cramped."
• "Uncomfortable and low seating. 30 minutes of advertising before a film begins."
• "Uncomfortable seats."
• "The XLR seats aren't good at all, in fact not worth paying the extra money."

Staff Service

Pros:

• "Staff are nice and very accommodating."
• "The staff really look after the carpet, toilets etc making sure everything is in great condition."
• "The staff are really nice, quick to get through the line."
• "Staff were friendly when ordering food and drinks."
• "Staff were nice and got us ready to watch the movie quickly."
• "The ticket bloke was very polite and helpful."
• "Staff are courteous."

Cons:

• "Staff was horrible and didn't let us in to watch Halloween."
• "EVERY SINGLE STAFF MEMBER WAS SOOOO RUDE!"
• "Not clean and wet seats what to see someone to tell them about the seat and they told me just move seat didn't even say sorry."
• "Absolutely terrible staff! Very discriminating."
• "Staff were rude and unapologetic."
• "Decent screen and seats... but my goodness, were the staff rude, sullen and miserable."
• "Just got back absolutely awful experience, no air con and no attempt made to rectify."

Facilities & Cleanliness

Pros:

• "Very nice place and we were in screen 5 which had really nice big leather seats."
• "Clean, tidy and well priced helped make this a very pleasant visit."
• "Great cinema, always clean and well maintained."
• "Toilets are clean and well maintained."
• "Love this place! Best cinemas in derby!! Clean, tidy, and fresh cool Air as your watching a film."
• "Everywhere very clean, plenty of sanitiser stations and well signposted on the Covid protocol."
• "Toilets were in very good condition and more importantly were very clean."

Cons:

• "The seat and table we reserved were dirty - not the experience I expect when paying for premium!"
• "Got to our seats and they weren't even clean, a plastic top from a previous visitor left the chair wet."
• "Some areas are looking careworn, especially the seating areas in the main foyer."
• "This cinema seems to have down hill since my last visit a year ago. Dirty, shabby seats and the heating wasn’t working in screen one."
• "There were a few marks on the seats we'd picked, visible with the lights up."
• "DO NOT VISIT SCREEN 3! The smell is so horrendous and seems to get worse the longer you're there."
• "Everything was more than fine apart from the smell of the toilets in the corridor outside the screens, which was still there even after our film had finished."

Value & Pricing

Pros:

• "The reward/discount scheme is one of the best I've seen."
• "Sign up FOR FREE, to their insider card and enjoy 10% discount on the price of your tickets."
• "Parking for the cinema is ideally the main derbion cat park which is reasonably priced."
• "A luxury cinema experience! Not as expensive as you might have imagined though."
• "Prices are reasonable for this luxury experience."
• "Tickets are reasonably priced."
• "Best of all, the parking was very reasonable!"

Cons:

• "Overall, it wasn't the best experience and doesn't make me want to rush back to see something else."
• "Only negative is price; too expensive for family trips and two other cinemas have free parking whilst the charge is £2.00 late into the evening."
• "Very disappointed with service..not happy paying 40 pounds for directors lounge experience and not getting one."
• "Food very expensive and a bottle of water costs almost as much as a bottle of cheap wine."
• "Most expensive cinema I've been to."
• "The standard ticket prices are also high, with only a 5p discount for student tickets rather than general tickets."
• "Popcorn tacos and drink £18 crazy."