Newbank Garden Centre - Radcliffe Store Reviews Summary

Product Variety

Pros:

• "A very well stocked garden centre with lots of extras including garden furniture and lots of household fancy goods too, all at competitive prices."
• "Going to the garden centre is an experience many have had restricted for a long time, wondering if it would re-open at all, but our last trip was very good, the range of goods was excellent."
• "Visited for the first time today and its great! Lots of home decor and ideas, as well as a massive outdoor space full of plants, tress and inspiration."
• "Inside, the household items are totally different to other stores."
• "Love this garden centre all year round but especially at Christmas."
• "What a fantastic place! Has a huge range of gifts, homewares and plants of all varieties."
• "Offers kitchenware, food gifts, clothes, cards, crockery, garden furniture, pet goods, barbecues, plus a bistro."

Cons:

• "This place is not really a garden centre... More a home shop. Lots of ornaments and bits for the house... Lovely stuff mind! They have very little indoor plants but some out door ones."
• "A trek to find anything resembling plants, through all the overpriced tat to eventually find a good selection of bedding and patio plants, trees and bushes etc."
• "Plants very much secondary to rest of stock... choice was almost non existent."
• "For a large garden centre the selection of gardening tools is really poor."
• "Whilst some items do come with a hefty price tag, there are also some decent bargains to be found."
• "Much like marmite won't suit all."
• "Been a few times when you go in everything is here there and everywhere the layout is a bit off putting."

Staff and Service

Pros:

• "The cafe has a good selection of snacks, cakes, biscuits and coffees, staff also happy to help with anything."
• "All the staff were friendly but there was one very helpful and kind chap called Chris who help me with very heavy bags all the way back to the car."
• "Very friendly Lancashire Wildlife Trust rep outside getting people to sign up to save our British wildlife."
• "Polite staff very helpful."
• "The staff are friendly, accommodating, nothing is too much trouble."
• "The staff all seem to be very knowledgeable and are keen to help when required."
• "The staff are so helpful and pleasant."

Cons:

• "Not a lot of staff around could be a reason."
• "A female member of staff who was on the tills for goods today 22.10.2022 around 3.30pm was utterly rude, extremely miserable."
• "The checkout assistant couldn’t even manage a welcoming smile or even a greeting!"
• "Waited 30 mins in the cold for a member of stuff, none in information or anywhere except tills."
• "No communication between staff, one lady took our food order and another came back with our drinks and said 'I see you’ve already ordered food' yet when I enquired about where our food was it turns out the order hadn’t been put in to the kitchen!!"
• "blondie lady on the checkout, very rude. Zero customer service, could barely even bring herself to say 'thanks' after leaving yesterday."
• "Staff are rude and disgusting and think they can approach members of the public who are shopping in their store and speak to them like rubbish."

Facilities and Accessibility

Pros:

• "Huge place with tons of onsite parking. Disabled bays right outside the entrance."
• "site easily reached by car, near an infrequent bus route, or 10-15 min walk from high frequency bus route."
• "It also has a great cafe, disabled access and free parking."
• "Car park is pretty big and there are a few disabled parking bays, entrance is reasonably large and easy to negotiate even if you're using your chair."
• "My wife uses a mobility scooter and gets around with no problem."
• "Great free parking."
• "Mostly under cover which is great for rainy day shopping."