"The food arrived in a timely manner and the service was great. We had someone called Harrison serving us and he was lovely."
"Waited about 10 minutes to be seated but welcomed by a lovely lady."
"The food was even better. Cooked to perfection eggs with a delicious side order of Woburn Sausage and caramelised onion."
"Gorgeous afternoon Tea. Lovely waitress who kept checking we were satisfied."
"Had a lovely lunch today, everything is well laid out and planned with everyone's safety in mind."
"Fabulous place to visit this Xmas. Beautiful inside looking round a winter wonderland."
"Lovely food in their very large cafe/ restaurant, changes with the seasons. Reasonably priced."
"Had a pre booked afternoon tea. The table was there for us all afternoon and staff were constantly refilling our tea pots."
Cons:
"We were so disappointed with the food. Some of my veggie breakfast was inedible, particularly the two veggie sausages that were very overcooked and hard."
"A really disappointing visit. Absolutely appreciate that the cafe was short staffed, however, waiting in line for 40 minutes to order food."
"3* for cafe. Had snack in cafe, vegetarian pasty was rock hard after being warmed in microwave."
"This was always our favorite garden centre cafe but now unfortunately you have made it into a waitress service so can no longer see and choose the cakes you want."
"The restaurant was very busy, which is the possible reason the coffee was cold and had to send it back."
"Poor restraunt service lady was not happy that 1 was tomatoes allergy and another was lactose and dairy allergy she had to fill out 3 form."
"Food area and menu have really deteriated over the past year. Have to wait ages to be served and several weekends cafe was closed with no water/ no availability."
"We went for afternoon tea, the service was great, the food delicious and they cater for most dietary needs. There is plenty of shopping available, the Christmas section is delightful."
Customer Service and Staff Attitude
Pros:
"We went back to the restaurant to chat to manager, and it was easily resolved. How discrepancies are dealt with really shows a lot about a service and the staff here at Frosts were excellent."
"Staff very pleasant. Helpful and attentive."
"It is slightly pricey but always the best customer service and overall experience."
"One member of staff in particular 'Paula', really went the extra mile. She was incredibly polite, knowledgeable, informative and passionate."
"The staff were wonderful too. Highly recommend."
"Good quality food and drink available but only adequate parking on site and it can get very crowded at times particularly in the pre Christmas period."
"Visited with the family for the Father Christmas experience. Had an enjoyable meal, prompt and pleasant service."
"The staff were knowledgeable, helpful and polite even in the busier periods, all in all it provides for an enjoyable afternoon out."
Cons:
"A very strange choice to both put a large number of items on sale but not allow access to them."
"We were served by Georgie who was incredibly attentive and delightfully happy. My lack of five stars is mostly down to how expensive it is."
"A bit overpriced, but nicely laid out and some unique gifts. Breakfast isn't as good as it used to be, and no flexibility to substitute items or change egg type, etc."
"The restaurant has turned into a full service one which is a mistake used to be quick and easy to get food, now the service is incredibly slow and disorganised."
"Not visited for a while so enjoyed finding out what was new or different. Treated myself to a sourdough loaf. Good display of Wrendale pottery. Topped off with pot of tea, toasted teacake and strawberry jam - yummy."
"Went to the cafe, absolutely awful experience. The 'new' we can't take items off your plate is stupid."
"We weren't very impressed when we went a few days ago, we went to see the Xmas display area which had empty shelves and repeat of the same Xmas decorations in different places."
"We haven't been there for a while and was surprised to find a revamped restaurant. Menu seemed greatly reduced."