Thetford Garden Centre Reviews Summary

Restaurant Experience

Pros:

• "The restaurant is first class, looks nice, well spaced out and plenty of good options to choose from."
• "Fantastic restaurant."
• "Lovely local garden centre with coffee shop."
• "Visited the restaurant, not the first time for us, beautiful, well organised."
• "Staff always friendly and helpful."
• "Lovely staff."
• "Service was attentive."

Cons:

• "Was very busy and our order got lost, we were not too pleased."
• "Scone and oat flat white were great 4 stars. HOWEVER Vegan open faced hummus sandwich was terrible."
• "Visited with my mum to have afternoon tea in the Lime Kiln Kitchen café, to celebrate her birthday. I personally found the service in the café fairly poor."
• "Service in café tends to be a little slow to sit in and eat so avoid at busy times if you don’t like waiting around to order or for your bill etc."
• "However, the table allocated would have benefited from a proper clean."
• "Coffee served was cold and had to be sent back."
• "Surprisingly poor service today - continual delays, waited forty minutes for scone and at the point of cancelling order, scone appeared."

Garden Centre Quality

Pros:

• "What a lovely garden centre, very easy to park, easy access for wheelchairs, wide walkways all level ground."
• "Christmas section is good without being 'too much'."
• "A real good selection of items."
• "A really good selection for all of your indoor and garden plant needs."
• "The garden centre is well stocked and the ornaments are wonderful."
• "Most of the items here are quality but also relatively cheap compared to other Garden stores."
• "Interesting shopping opportunities and very clean, modern lavatories."

Cons:

• "Not what I would call a garden center. Everything I saw was at vastly inflated prices and to be honest very little had anything to do with gardening."
• "Big old garden centre with loads of stuff to buy, tucked away along the road, next to the out of town Tesco. Own carpark."
• "It just all seems very expensive across the board. Lovely things including the coffee shop but for me...very expensive."
• "Generally a good Garden Centre but stock over a range of products is now either limited or nill."
• "I noticed that a lot of everything was brought from China, which in fact is already a cheap product, but here it is sold at very high prices."
• "Price of plants & sundries tending to be on the dear side."
• "Some things are expensive but quality doesn't come cheap."

Customer Service

Pros:

• "Our lovely server Kath a credit to your company, friendly and efficient."
• "Great service in the coffee shop. Very attentive and pleasant young man."
• "Service from all staff that I encountered was excellent."
• "The staff across the whole centre are very friendly and helpful."
• "All the staff are extremely helpful and can't do enough to help you."
• "The staff are very friendly and efficient."
• "We have been here many times and found the staff to be very helpful and friendly. We especially like the small café attached."

Cons:

• "The place gets really busy, too noisy for a heart to heart."
• "Hate how the Christmas displays etc have been changed and frequently told misleading and conflicting rules about masks, cash etc for covid."
• "Overcharged, wife had a coffee and scone deal but charged for coffee on top."
• "The cafe has now expanded to about three times its original size."
• "Cakes we had were delicious."
• "The waitress took our order but couldn't get her ipad to work without walking away from the table."
• "Had to wait 30 minutes for a table to be free, then sat waiting another 15 minutes to even be served."